Customer Account Specialist

Posted by Bear Archery on 01/14/2019

Job Basics

Industry Sector: Hunting/Shooting, Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: IN

City: Evansville

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $15-20/hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Job Purpose: Interfaces with dealers and consumers providing product and service information; managing warranty items, coordinating special projects, providing knowledgeable industry and product guidance 

 

Essential Duties / Responsibilities

§ Responds to dealer and consumer inquires based on acquired product knowledge

§ Builds strong rapport with all assigned accounts, including key vendors

§ Makes proactive calls to dealers to ensure customer satisfaction

§ Assists consumers with problem solving equipment issues and offering suggestions regarding product setup

§ Resolves customer requests regarding product issues, shipment issues, and parts requests

§ Manages assigned projects such as coordination of .com order management and management of parts inventory

§ Assists sales with research, ensures correct order processing of assigned account

§ Processes all customer credit requests (return authorizations and deductions)

§ Manages assigned product e-mail boxes

§ Communicates identified product situations to proper internal departments

§ Assists in obtaining department goals

 

Qualifications & Requirements

§ 1-2 years customer service experience – knowledge of archery equipment and tuning required

§ Solid Knowledge of computer software (Excel, Word, PowerPoint, Outlook)

§ Ability to input data into computer system while on the phone with customers

Physical Demands    

§ Position requires sitting, talking and listening at least 2/3 of the time

§ Occasional lifting up to 20 pounds

 

Working Conditions

§ Office environment

 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee; other duties may be assigned.

About Bear Archery

Escalade Sports (NASDAQ: ESCA) is a dynamic and growing international, publicly-traded company that manufactures and sells consumer sporting goods products to retail customers including Dick's Sporting Goods, Amazon.com, Academy Sports, Walmart, and many more as well as direct to consumers.   Escalade Sports manages over 40 dynamic and unique brands including Goalrilla® Basketball (the leader in residential, in-ground basketball goals) and STIGA® table tennis (the worldwide leader in table tennis), Bear and Trophy Ridge in the Archery category. Escalade products include a wide range of sporting goods products including billiards, air hockey, foosball, darting, table tennis, training, fitness, basketball, outdoor games, and playsets, bows and accessories. For a complete listing of the Escalade family of brands and more information about Escalade Sports, please visit www .escaladesport s.com/.