Store Manager

Join our team of passionate cyclists! Seeking an experienced Store Manager that is attentive to details, capable of multi-tasking, and dedicated to reaching goals that meet the high standards of quality at Bingham Cyclery.

Location: Ogden or Sunset, UT

Salary: $40,000 - $50,000 + Monthly Bonus Opportunities

Primary job duties include but are not limited to:

• Lead your sales staff and create a customer base through communication, fairness and integrity and by providing great customer service

• Complete a  training program which involves in-store training as well as paid, internet-based training

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Responsible for the sales, energy and productivity of the store

• Interact with customers and provide exemplary customer service; educate customers about bicycles, bicycle accessories and clothing, and any other cycling-related products in the store

• Perform bike fittings for bikes of all makes and models

• Lead the daily operations of the store, including restocking, cleaning, organizing and merchandising

• Protects employees and customers by providing a safe and clean store environment.

• Maintains the stability and reputation of the store in all manners

• Learn from your coworkers and share knowledge regarding new products and events

• Work with the Owner to determine specific areas of responsibility, which may vary by store. Responsibilities could include:

• Hiring and/or training of new sales staff

• Coordinating staff schedules

• Manage inventory processes, including receiving, ordering, and cycle counting

• Organize and merchandise product cleanly and creatively

• Educate sales staff regarding company policy, programs and standards

• Maintain accurate financial and sales reports

• Monitor productivity and performance of hourly sales staff

• Demonstrate a commitment to your staff, your peers, your supervisors and the Bingham Cyclery mission

• Contributes to team effort by accomplishing related results as needed.

• Perform other tasks assigned by Owner

Service Department Responsibilities

• Guiding the process by which we receive repairs, write-up repair tickets, schedule the work, and assign each repair to various mechanics within the shop

• Ensure that the Bingham Cyclery processes are being adhered to in the tech center and that employees understand and meet their responsibilities as a part of that

• Supervise hourly technicians; schedule work appropriately for these tech positions and ensure that assignments are completed on time and satisfactorily

• Address any customer service and warranty issues

• Write work orders based on on-the-spot analysis; provide customers with accurate cost estimates and maintenance suggestions

• Educate tech staff regarding company policy, programs and standards

• Plan and/or lead special events or workshops in your tech center, for customers as well as for staff

• Manage service inventory under the supervision of store management, including ordering and cycle counting

• Monitor productivity and performance of tech staff

• Organize supplies and product within the tech center to promote a clean and efficient work environment

The ideal candidate:

• Has the following has the following attributes: Customer Focus, Market Knowledge, Staff Management, Results Driven, Client Relationships, Verbal Communication

• Ability to work flexible full-time hours

• Should be passionate about cycling as well as promoting the benefits of a cycling lifestyle and culture.

• Has at least 2 years of sales experience working in retail, preferably with bikes

• Has at least 2 years of management experience

• Enthusiastically embraces the concept of serving the customer and providing an exceptional retail experience

• Is capable of safely lifting and carrying 40lbs on a regular basis

• Is detail-oriented and able to manage multiple projects simultaneously

• Is proficient in Microsoft Office, including Word, Excel and Outlook and the Google platform (gmail, calendar, Drive)

• Is intrinsically motivated, able to work both independently and as a member of a team, and thrives in a dynamic, fast-paced environment

This full-time position offers competitive compensation, benefits, and incentives! If you take pride in your work, enjoy being part of an enthusiastic team, and have 2-4 years of sales management experience, please email your resume, the completed job application, and a list of three professional references to jobs@binghamcyclery.com