The Bicycle Industry Jobs Marketplace


Store Manager

 

Posted by Bingham Cyclery on 06/25/2019


Job Basics

Industry Sector: Bike

Job Categories: Customer Service, Education - Outdoor, Human Resources, Management, Management - Sales, Management - Team, Merchandising, Retail - Management, Retail - Mechanic, Retail - Sales

State: UT

City: Salt Lake County

Country: United States

Required Experience: 3 - 5 years


Business Phone: 888-611-2453

Job Type: Full Time

Salary: $46-50,000/year

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles


Job Description & Requirements

Join Bingham Cyclery’s team of passionate cyclists! Bingham Cyclery, the Wasatch Front’s premier Specialized retailer, is seeking an experienced Store Manager. This individual should be attentive to details, capable of multi-tasking, and dedicated to completing assignments and projects to meet the high standards of quality at Bingham Cyclery.

 

Location: Salt Lake County, Utah

Salary: $40,000 - $50,000


Primary job duties include but are not limited to:

  • Lead your sales staff and create a customer base through communication, fairness and integrity and by providing great customer service

  • Complete a  training program which involves in-store training as well as paid, internet-based training

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  • Responsible for the sales, energy and productivity of the store

  • Interact with customers and provide exemplary customer service; educate customers about bicycles, bicycle accessories and clothing, and any other cycling-related products in the store

  • Perform bike fittings for bikes of all makes and models

  • Lead the daily operations of the store, including restocking, cleaning, organizing and merchandising

  • Protects employees and customers by providing a safe and clean store environment.

  • Maintains the stability and reputation of the store in all manners

  • Learn from your coworkers and share knowledge regarding new products and events

  • Work with the Owner to determine specific areas of responsibility, which may vary by store. Responsibilities could include:

    • Hiring and/or training of new sales staff

    • Coordinating staff schedules

    • Manage inventory processes, including receiving, ordering, and cycle counting

    • Organize and merchandise product cleanly and creatively

  • Educate sales staff regarding company policy, programs and standards

  • Maintain accurate financial and sales reports

  • Monitor productivity and performance of hourly sales staff

  • Demonstrate a commitment to your staff, your peers, your supervisors and the Bingham Cyclery mission

  • Contributes to team effort by accomplishing related results as needed.

  • Perform other tasks assigned by Owner


Service Department Responsibilities

  • Guiding the process by which we receive repairs, write-up repair tickets, schedule the work, and assign each repair to various mechanics within the shop

  • Ensure that the Bingham Cyclery processes are being adhered to in the tech center and that employees understand and meet their responsibilities as a part of that

  • Supervise hourly technicians; schedule work appropriately for these tech positions and ensure that assignments are completed on time and satisfactorily

  • Address any customer service and warranty issues

  • Write work orders based on on-the-spot analysis; provide customers with accurate cost estimates and maintenance suggestions

  • Educate tech staff regarding company policy, programs and standards

  • Plan and/or lead special events or workshops in your tech center, for customers as well as for staff

  • Manage service inventory under the supervision of store management, including ordering and cycle counting

  • Monitor productivity and performance of tech staff

  • Organize supplies and product within the tech center to promote a clean and efficient work environment



The ideal candidate:

  • Has the following has the following attributes: Customer Focus, Market Knowledge, Staff Management, Results Driven, Client Relationships, Verbal Communication

  • Ability to work flexible full-time hours

  • Should be passionate about cycling as well as promoting the benefits of a cycling lifestyle and culture.

  • Has at least 2 years of sales experience working in retail, preferably with bikes

  • Has at least 2 years of management experience

  • Enthusiastically embraces the concept of serving the customer and providing an exceptional retail experience

  • Is capable of safely lifting and carrying 40lbs on a regular basis

  • Is detail-oriented and able to manage multiple projects simultaneously

  • Is proficient in Microsoft Office, including Word, Excel and Outlook and the Google platform (gmail, calendar, Drive)

  • Is intrinsically motivated, able to work both independently and as a member of a team, and thrives in a dynamic, fast-paced environment


This full-time position offers competitive compensation, benefits, and incentives! If you take pride in your work, enjoy being part of an enthusiastic team, and have 2-4 years of sales management experience, please email your resume, the completed job application, and a list of three professional references to jobs@binghamcyclery.com



About Bingham Cyclery

With a large selection of Specialized product, a high level of customer service and experienced bicycle mechanics, Bingham Cyclery and its employees have received many awards throughout the years, such as Specialized Top Ten Dealer, Schwinn’s President’s Club, BDS Top 100 Dealer, and has been recognized nationally as being one the best bicycle shops in the USA.

Bingham Cyclery, has the largest Specialized footprint in the intermountain west, and has served the Wasatch Front for over 50 years as a staple in the Salt Lake, Sandy, Ogden, and Sunset communities since its inception in 1962.  Bingham Cyclery celebrates over 30 years of partnership with Specialized.