Customer Support Specialist
Posted by COROS Wearables, Inc. on 04/08/2019
Job Basics
Industry Sector: Bike, Outdoor
Job Categories: Customer Service, Marketing & Digital Marketing
Company Type: Accessories
State: CA
City: Tustin
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate:
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 50+ miles
Job Description & Requirements
COROS WEARABLES INC. Customer Support Specialist
Started by a group of passionate individuals with a shared interest in bridging sports and technology, COROS products empower explorers and athletes worldwide by providing more inspiring experiences under extreme conditions. It is in our heart to incorporate the most innovative technology into the outdoor sports world and design the best product for explorers and athletes around the globe.
Our motto is simple: Explore Perfection
Summary
The Customer Support Specialist works within the COROS office in Tustin, CA connecting with COROS retailers and end users across several forms of communication: telephone, email, social media etc. This position is the first contact for many COROS users and requires best in class customer service, with the growth potential to variety directions of sales or marketing functions. This position will be a full-time position.
Responsibilities
Include but are not limited to the following:
= Connect with COROS retailers across several forms of communication including telephone, email and social media
= Connect with COROS.com customers across several forms of communication including telephone, email and social media
= Represent the brand with the highest level of professionalism while providing best in class service
= Maintain an in-depth technical knowledge of the COROS product line
= Identify trends or solutions that could help drive revenue for the business i.e. alternatives for out of stock products
= Assist with inquiries into customer and retailer orders including product information, pricing, shipping tracking etc.
= Be a contributing, valued member of the COROS team
= Meet and exceed all performance objectives
= Have a positive attitude and exceptional interpersonal and communication skills
Qualifications
= Excellent Oral and written communication skills
= Ability to wear several hats in an ever changing fast paced, high growth environment
= An entrepreneurial spirit
= Track record of providing high level customer service
= Previous experience with an endurance sports/outdoor brand preferred
Education/Experience
= Bachelor’s degree or equivalent work experience
= Fluency in English required, additional language skills a plus
= Running, Cycling, Endurance Sports experience/enthusiasm preferred
= Marketing experience preferred
COROS Wearables Inc. is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of: race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military/veteran status, or any other characteristic protected by local, state or federal law.
