Technical Representative – Eastern USA
Posted by Rocky Mountain Bikes on 05/28/2019
Job Basics
Industry Sector: Bike
Job Categories: Tech Rep
Company Type: HardGoods/Equipment
State: DE, MD, NY
City: MID-ATLANTIC
Country: United States
Required Experience: 5 - 7 years
Job Type: Full Time
Salary:
Required to Relocate: No
Required to Travel: Yes
Employee May Telecommute: Yes
Job Seeker Must Live Within:
Job Description & Requirements
|
Role Title |
Technical Representative – Eastern US |
|
Under supervision of |
Marketing Director |
|
Home base |
Mid-Atlantic |
Role Description
= Provide technical & branding support for Rocky Mountain throughout Eastern US
= Develop and maintain on-going demo and events calendar
= Execute demo and events calendar including consumer events, demo tour, sales events, product knowledge, and information sessions with dealers and consumers (including land access permits)
= Manage needs & logistics for demo and events
= Manage and maintain demo vehicle, including regular service, safety and storage
= Identify and order necessary demo bicycles, samples, supplies, promotional items and tools
= Assemble, maintain and sell-off demo fleet each season
= Work with Sales and Marketing to establish consistent demo format
= Collaborate and support the creation of seasonal product knowledge format and tools
= Host and organize regional dealer PK/Clinic tour
= Attend trade and consumer events, as needed, to promote new and existing product
= Stay current with competitor landscape, product and trends
= Share regular feedback with product development, sales and marketing
= Provide support to elevated warranty or technical related issues in the field including; trouble-shooting, documenting, ensuring solution and execution for outcome
= Support annual budget process and operate within set budgets
= Take responsibility for the care and regular maintenance for all company tools utilized for position, including, but not limited to, vehicles, samples and event materials
= Manage and maintain demo and events calendar on bikes.com
= Arrange and maintain travel calendar/schedule and all logistics including driving, flights, hotels, expense reports, all travel related details
= Liaise between dealers, warranty and customer service departments
Required qualifications
= You love to ride
= 5+ years in bicycle retail or bicycle mechanics
= 1+ years in a position requiring extensive travel
= Ability to work weekends (most weekends during peak season – May-Sept)
= Ability to travel up to 80%
= Ability to travel in the US
= Valid driver’s license with clean driving record & ability to drive 5+ hours
= Superior customer service skills
= Excellent communication skills – fluent in English
= Proficient in all Microsoft Office programs, including PowerPoint
Some preference
= Strong understanding of bicycle retail
= Ability to work independently to achieve necessary, on time results
= Excellent communication and presentation skills, oral and written
= Comfortable presenting technical information to groups of people
= Heavy lifting (80lbs) required
What we offer
= A diverse North American team, working hard to put the best mountain bikes on the market
Work in a dynamic and inspiring environment in full speed evolution
Privilege of best prices on our bikes and merchandises
In your cover letter, please include a short explanation of why your experience is specifically relevant to this role at Rocky Mountain. We want to see your personal style—what makes you tick and why you think your next opportunity is here with us. Please send your application to jobs@bikes.com with the subject line Rep Tech Eastern US by Friday, June 7, 2019.
We consider equivalent profiles and respect employment equity. The use of the masculine is used without discrimination and is only intended to lighten this text.
=
Work in a dynamic and
inspiring environment in full speed evolution
EN-CA;mso-fareast-language:ZH-CN;mso-bidi-language:AR-SA'>Privilege of best prices on our bikes and merchandise
