Customer Service - MotoSport.com - F/T & P/T

Posted by MotoSport.com on 06/17/2019

Job Basics

Industry Sector: Action, Lifestyle, Outdoor

Job Categories: Customer Service

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Recreation

State: OR

City: Portland

Country: United States

Required Experience: 0 - 1 year

Business Phone: 888.676.8853

Job Type: Full Time

Salary: $11-15/hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

We have an excellent opportunity for experienced power sport enthusiasts to join our team. This is primarily an in-bound contact center environment. Responsibilities include taking customer orders, verifying shipment information, up-selling and cross-selling products, resolution of customer issues and concerns, escalation of system and website problems. You may also be required to process inbound customer email and chat sessions as well as make outbound follow-up calls.

About the Job

• Actively participate in problem solving for the customer, department, and company
• Maintain a professional attitude and delight the customer
• Adhere to the Contact Center attendance and call-in policies

About You

• Passion for powersports plus some knowledge of soft goods and gear for Service roles and basic mechanical knowledge of at least one of the rider segments that we sell to/storefronts (Dirt, Street, ATV, Utility ATV, UTV, Cruiser) for Sales roles
• Demonstrated ability to educate customers in order to satisfy their individual needs and ensure correct fit for make/model of their equipment for Sales roles
• Customer-first mindset
• Proficient spelling and grammar, computer literacy/typing skills, and a service mindset (de-escalation, problem resolution, ability to assimilate information quickly, accuracy, ability to multi-task, etc.) are essential
• Prior sales or service experience in a contact or call center is highly preferred, but not required

About MotoSport
 
MotoSport.com is more than a powersports company.  We are a gathering of power sports devotees who ride and wrench like there’s no tomorrow… just like our customers.  Because we ‘re living the moto life, we make sure that we have the right parts and gear for you – whoever you are.  But we wouldn’t be that different from the other guys if we just had a ton of stuff, would we?  So we’ll do you one better: here at MotoSport.com we have a wealth of expert knowledge that comes from experience.  That means our customers  get the right parts and gear every time, and we go above and beyond to get it there in time.  At the end of it all, we strive to make people (who aren’t that different from us) happy and satisfied… after all, we know what it’s like to be passionate about powersports, so who better to bring that enthusiasm to life than MotoSport?

We take this concept seriously, both personally and professionally, which for employees translates to careers with growth potential and the ability to take ownership and make an impact daily. Perks such as an excellent gear discount, an annual summer Adventure Contest, summer barbecues, and a pet-friendly office make for a fun work environment. MotoSport employees will have the benefit of working with colleagues who are passionate about their careers as well as the outdoors. Benefits include medical, dental, vision, and disability & life insurance, paid maternity and paternity leave, 401(k) matching, and Flexible Spending or Health Savings Accounts.

 Apply Online at:  https://app.jobvite.com/j?cj=oTMeafwN&s=outdoorindustryjobs.com

About MotoSport.com

MotoSport.com is more than a powersports company.  We are a gathering of powersports devotees who ride and wrench like there's no tomorrow ... just like our customers.  Because we're living the moto life, we make sure that have the right parts and gear for you - whoever you are.  But we wouldn't be that different from the other guys if we just had a ton of stuff, would we?  So we'll do you one better:  here at MotoSport.com we have a wealth of expert knowledge that comes from experience.  That means our customers get the right parts and gear every time, and we go above and beyond to get it there in time.  At the end of it all, we strive to make people (who aren't that different from us) happy and satisfied ... after all, we know what it's like to be passionate about powersports, so who better to bring that enthusiasm to life than MotoSport.com?