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Human Resources Manager


Posted by Nantahala Outdoor Center. on 08/13/2019

Job Basics

Industry Sector: Outdoor

Job Categories: Human Resources

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Recreation, Retail, TravelandTourism

State: NC

City: Wesser

Country: United States

Required Experience: 3 - 5 years

Contact Name: Nantahala Outdoor Center

Job Type: Full Time


Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Department: Human Resources and Leadership Development

Job Title: Human Resources Manager

Position Reports To: President

Classification: Full-Time

Application Deadline: Open until filled

Primary Work Location: Wesser, NC

For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our five core values: Lead by Example, Do the Right Thing, Service Before Self, Work Hard-Play Hard, Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

Employment opportunities with NOC offer rare opportunities to work in beautiful locations, grow skills and share passions with others for active outdoor recreation. Ideal candidates are leaders in both the outdoors and the work place and wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

Job Summary

As the Human Resources Manager you will have the opportunity to interact with all aspects of the Nantahala Outdoor Center, as well as test and grow your skills in all facets of Human Resources. From onboarding through orientation, implementing and creating company culture, policy and procedure, to building the employee benefit program offerings, this role at the Nantahala Outdoor Center is unique and dynamic. You will have the opportunity to inspire and create growth on a company-wide level, as well as with each individual who walks in your office door. This is a great opportunity for someone who is looking to be engaged in their work environment and wants to have a positive impact in an established, multifaceted outdoor oriented company.

**For this position we ask that all applicants submit a resume and cover letter.**



  • Responsible for the development, implementation, and coordination of company policy and practices throughout the organization. In addition to, educating and communicating these policies and procedures to all managers and employees
  • Owns and coordinates the onboarding and orientation of new and returning employees
  • Manages HR team consisting of Full-Time Recruiter and two seasonal HR Assistants
  • Assists managers in employment processes such as hiring, terminations, transfers, promotions and disciplinary conversations
  • Ensures the integrity and accuracy of HR database and records. Tracks and resolves employee issues while educating managers on disciplinary steps, follow-up procedures, and the importance of documentation
  • Plans and administers employee benefits, voluntary & group including: Medical, Dental, Vision, Short & Long Term Disability, and Life insurance. In addition t, yearly insurance renewals and enrollment processes and 401(k) management
  • Evaluates compensation and benefit programs to maximize employee satisfaction while meeting the organization’s strategic objectives and all legal requirements. Ensuring compliance with HIPAA, COBRA, and Federal and State laws
  • Responsible for company reporting, including 5500 preparation, ACA, OSHA, and EEO reporting
  • Develops Leadership Training programs for managers
  • Creates and manages department budget
  • Manages the processes for paid time off, incentive programs, Worker’s Compensation, disability, FMLA, and Unemployment
  • Expected to handle all escalated employee issues, concerns and complaints
  • Supports the administration of company offered staff housing, room assignments, rent deductions, and disciplinary issues
  • Plans, organizes and leads staff functions/events throughout the year
  • Helps in managing the seasonal international hiring program
  • Must be able to meet company and departmental deadlines
  • Travels to other NOC locations to conduct orientations, meeting with managers, etc.
  • Participates in the Leadership Team as an active contributor in learning more about the company’s opportunities and actively offers ideas and programs to help in targeted areas. 
  • Other duties as assigned


  • Self-motivated with the ability to work autonomously with little supervision
  • Strong social skills with an assertive and accessible personality
  • Ability to speak in front of 40+ individuals
  • Bachelor’s degree in Human Resources or a related field
  • Excellent verbal and written communication with the ability to convey a clear message to audience
  • Must be able to prioritize multiple projects, recommend solutions and perform under pressure
  • Previously demonstrated the ability to use absolute discretion with issues of confidentiality
  • Familiarity with Outlook applications, Microsoft Office and Adobe
  • Valid Driver’s License with a clean driving record
  • Ability to embody and exemplify NOC Core Values and Standards of Conduct


  • A passion for the outdoor industry and leading an outdoor lifestyle preferred
  • Previous experience working in the outdoor recreation industry preferred
  • Minimum of 3-5 years of relevant work experience in Human Resources preferred
  • Familiarity with iCIMS and ADP Workforce Solutions preferred
  • SHRM Certified professional preferred

Physical Requirements and Working Conditions:

  • Ability to travel locally
  • Must be able to lift 30lbs
  • Must be comfortable sitting for long periods of time
  • Must be able to bend, stoop, twist and climb ladders
  • Must be comfortable working in an indoor office environment
  • Must be adaptive and reactive to changes in technology and use of new programs
  • Must be able to spend periods of time outside 

The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position.  As the nature of business demands change, so too may the essential functions of the position.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

About Nantahala Outdoor Center.

For 40+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services.