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General Manager


Posted by Paddle Sports Center on 01/10/2020

Job Basics

Industry Sector: WaterSports

Job Categories: Management, Operations, Outdoor Education, Retail - Management- Staff

Company Type: TravelandTourism

State: CA

City: Santa Barbara

Country: United States

Required Experience: 3 - 5 years

Contact Name: Fraser Kersey

Job Type: Full Time

Salary: $41-45,000/year

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

General Manager Position

The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting and finance skills, a deep understanding of the water sports industry and strong leadership qualities. The noteworthy General Manager should account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain relationships with clients, enhance the organization's image, and meet overall growth objectives. A candidate should possess a background in Kayaking, Stand-Up Paddle Boarding, and Surfing. A successful candidate will posses an passion to work through education, to help save the worlds oceans.

GM Responsibilities:  The General Manager duty is to oversee all daily business operations of the Paddle Sports Center. 

Other duties may include but are not limited to:
  • Staffing
    • Employee recruitment and training for shop staff. Assist Head Guide with GIC (Guide, Instructor, Counselor) recruitment and training.
    • Organizing staff meetings
    • Evaluate staff performance and productivity.
    • Task staff with daily/weekly goals
    • Scheduling.
  • Inventory Management
    • Prepare Preseason purchases
    • Sell off used equipment seasonally.
    • Inventory control
    • Aid Head Guide with outfitting gear maintenance.
  • Customer Service / Sales
    • Excellent verbal and written communication skills as well as proven excellent customer serviceResponsible for creating a fun & friendly atmosphere in the shop.
    • PSC Member Relations: Billing, sales, on boarding, creating & executing member events.
    • Large Group Sales: Estimates, staffing, invoicing, execution
    • Hotel Relationship Development
    • Aiding in daily operations of facilitating water sports rentals, tours and lessons.
  • Researching and identifying growth opportunities
  • Generating reports and giving presentations
  • Creating and managing a budget 
  • Representative to local Government Agencies for daily operations
  • Manage Social Media Accounts (Facebook, Instagram, Google, Yelp, Trip Advisor)
  • Manage Email Marketing Campaigns

GM Requirements: 
  • Bachelor's degree from a 4-year university in a relevant field
  • 3+ years’ experience working with a water sports rental center, eco-tour adventure company, summer camp, or a similar field.  
  • Good knowledge of different business functions
  • Strong leadership qualities
  • Highly Organized
  • Strong work ethic
  • Good interpersonal skills
  • Meticulous attention to detail
  • Proactive nature
  • Excellent verbal and written communication skills as well as proven excellent customer service

This is a salary position working in the store Tuesday - Saturday on a regular schedule.  Due to the nature of our business, the GM may be required to fill in more hours seasonally & be flexible with the scheduling demands of working for an outfitting company.

Compensation: Starts at $40,000 + Tips

About Paddle Sports Center

Since 1993, Paddle Sports Center is Santa Barbara premier Kayak | SUP | Surf rental, membership, instruction & tour center. We are the paddler's choice, for our staff is some of the most experienced watermen/mermaids around. Kayaking & stand-up paddle boarding along the Santa Barbara coastline is a must do activity for the visitor & local alike. Paddler's frequently see Sea Birds, Sea Lions, Dolphin & even Whales! Our dock is conveniently located in front of Brophy Bros restaurant. We have a wide variety of SUP's, kayaks and surfboards to best fit any size or any skill paddler.