Service Technician

Service Technician

Service Technician is responsible for bicycle repair & maintenance on both customer bicycles & rental bicycles.  Beyond maintaining and repairing bicycles, the Service Technician should know the bicycles on the floor, be able to speak to upgrades for the bikes, and be able to help teach the interns. GoodTurn Cycles operates a job training program for 16-24 year olds with a barrier to employment. Although not the primary role of the Service Technician, this person is expected to be engaged with interns 5-10% of their time in the shop.

Duties and Responsibilities:

• Contribute in multiple roles including outreach, sales and repairs

• Staff local events promoting rental & tours business

• Maintain high level sales ability

• Provide exemplary customer service including the handling of customer complaints if/when they arise

• Promote open communication between sales, non-profit and service departments

• Maintain a fun and positive environment for customers and employees

• Provide an atmosphere with a high degree of cleanliness and organization throughout the store

• Check work email and respond at the beginning and end of every shift

• Work with / train interns as required

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• Build new retail bikes

• Intake customer bikes for service

• Perform maintenance & repairs on traditional & electric bikes

• Maintain rental fleet, including rental accessories (helmets, locks, etc.)

• Assist in handling warranty claims as they arise

• Assist in maintaining GTC van

• Maintain an organized and professional work space

• Work Weekends

Education/Experience: 

• Background in bike mechanics 

• Experience in teaching setting - PLUS

• Cycling enthusiast - PLUS

Skills and Traits:

• Enthusiasm, high energy level, confidence, resourcefulness

• Advanced bicycle repair skills

• Strong verbal communication skills

• Organizational skills

• Strong leadership and team working skills

• Strong record keeping skills

• Ability to solve problems in various situations

• Ability to effectively present information and respond to questions from employees and upper management

• Ability to work in a dynamic, multi-functional, multi-cultural environment

Physical Demands:

• Able to sit or stand and walk throughout the scheduled work shift

• Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

• Able to lift and/or move up to 75 lbs

Typical Working Days / Hours:

• 5 days/wk

• 40 hrs/wk

• Estimated Start Day May 1st but flexible depending on canidate

GoodTurn Cycles is a nonprofit social enterprise dedicated helping people achieve better health and providing job training to young people. Our shop specializes in sales, rentals and tours of electric bicycles (e-bikes), and repairs for all bikes.