The Bicycle Industry Jobs Marketplace

Customer Service Representative


Posted by Werner Paddles on 09/08/2020

Job Basics

Industry Sector: Action, Fishing, Lifestyle, Outdoor, WaterSports

Job Categories: Customer Service

Company Type: Accessories

State: WA

City: Monroe

Country: United States

Required Experience:

Job Type: Full Time


Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Position: Customer Service Representative For Werner & KIALOA


General Responsibilities:   

Continuously increase value by providing outstanding customer service and sales support to our dealers, consumers and internal team members.  Customer Service is not a department it is a skill.  At Werner the expectation for our Customer Service Reps is to share the pride and excitement for our hand crafted paddles with everyone we talk to.  It isn’t enough to have a positive attitude; we expect this team to go out of their way to create enthusiasm for our product, our brand, our teams and our company.  Be open minded, highly motivated, and respect our customers.


Specific Responsibilities:

=          Provide outstanding customer service and sales support

o   Answer phone calls within 3 rings

o   Input orders accurately into system

o   Perform account maintenance including new dealer set up

o   Confirm preseason orders

o   Answer Information and Repair line e-mails

o   Process, and communicate repairs and warranty orders through to completion

o   Perform administrative tasks and projects as assigned

o   Work with the Sales and Marketing team to support the sales strategies of the company

o   Collaborate with the Customer Service team to continually refine our processes and service strategies for ongoing improvement

o   Support the Shipping team during inventory and seasonal ebb and flow

o   Attend shows and events as needed to promote Werner Paddles

=          Dependable resource for all customers (dealers, consumers, and internal teams)

o   Understand and effectively communicate accurate information about our programs, products and services to customers via phone and email

o   Continually strive to become more knowledgeable about the paddling industry

o   Effectively communicate information throughout the company

o   Create reports as needed and necessary to support our teams

o   Provide accurate detailed information through the processes and systems currently in place in order to provide timely feedback on preseason orders, changes or cancellations


=            Tech Savvy

o   Experienced with CRM type systems, Microsoft Office and Outlook

o   Experience or the aptitude to learn Access data mining

o   Comfortable with multiline phone systems and a headset

=            People Driven

o   Team Player

o   Have a good sense of humor and be generally upbeat 

o   Excellent oral, written, and in person communication skills

o   Must possess diplomacy and tact

o   Demonstrate problem solving skills, including ability to identify issues and propose solutions

o   Self-motivated and reliable

o   Ability to work under pressure with limited resources, completing priorities and deadlines

o   Attention to detail; accurate with numbers

o   Organized and orderly with the ability to multi task

o   Honest

o   Must keep company information confidential

o   Good attendance record

o   Ability to work in a fast-paced environment

o   Must be 18 years of age or older


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands and fingers to keyboard, handle and feel objects, tools or controls.  The employee is occasionally required to walk and reach with hands and arms. 

The employee must occasionally lift and move 10 to 30 pounds and must be able to lift, push, pull and move those items.

Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust and focus.

Work Environment:

While performing the duties of this job, the employee regularly works in an office environment.

The noise level in the work environment is usually low in the office environment and moderate in the shipping environment.

The employee is often working in a climate controlled environment when in the office area.

Skills and Experience Preferred, but not required:

  • Work experience in outdoor market preferably paddle sports
  • Experience in a manufacturing setting
  • Previous direct Sales/Customer Service experience
  • Active paddler


Come Join A  Great Team with Great Benefits - medical, dental, vision, life insurance, Simple IRA, and much more! 

Werner Paddles, Inc. is an equal opportunity employer.

About Werner Paddles

The stories and memories made by the Furrer family are the foundation of our company today. Family and friends and their paddling adventures are what fueled Werner Sr's desire to design and build a better paddling paddle. Today we call it Ultimate Paddle Performance; it's our mission statement. In our desire to be an active member of this community, we continue to participate and give back. We treat our employees, vendors, dealers, team and customers with utmost respect. Like an extension of the Family that started it all. We believe that Handcrafted in Sultan, WA is certainly a thing to be proud of in this day and age. But beyond just keeping jobs in the US, we design and build to a higher standard. An attention to detail that truly makes our paddles perform the way they do. That pride in our work spans from designers, testers and craftsman to, we hope, the very hands of paddlers everywhere. Our place in our community now and tomorrow is forged by our past; the desire to design and build paddle performance that you will feel in your hands and trust through the water, with every stroke.