Dealer Services Representative
Posted by Umpqua Feather Merchants on 11/06/2020
Job Basics
Industry Sector: Fishing, Outdoor
Job Categories: Customer Service
Company Type: Accessories
State: CO
City: Louisville
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
In the early 70’s Umpqua Feather Merchants revolutionized the way business was done in the fly fishing industry, particularly in regard to the most indispensable piece of equipment used by every fly fisher...their flies! Today, you will find no flies more skillfully tied than those available from Umpqua Feather Merchants.
We are looking for a Dealer Services Representative to join our team at the company’s headquarters in Louisville, CO. Our Dealer Services position is a dynamic role that is key in supporting our sales team in maintaining current customer relationships as well as with daily operational tasks. The ideal candidate needs to possess a strong positive can-do attitude, be self-motivated and highly driven to provide industry leading customer service.
ESSENTIAL JOB RESPONSIBILITIES
= Maintain the Company’s industry-wide reputation for excellence of service
= Using proper etiquette, answer calls and emails in a timely, polite and professional manner
= Accurately process, track and monitor all incoming customer orders and returns
= Efficiently and professionally respond to customer and sales representative questions or concerns pertaining to orders, product availability, pricing, and delivery
= Research more complex problems which may include order tracking, revisions, returns, credit memos or post sales issues
= Audit all orders for accuracy and to ensure they are completely processed within appropriate time parameters
= Prepare and analyze business reports, as needed
= Coordinate and resolve all customer complaints, problems, and queries
= Maintain a positive, helpful attitude and ensure customer satisfaction!
MINIMUM QUALIFICATIONS AND EXPERIENCE
= Exceptional organizational and time management skills
= Highly effective verbal, written and interpersonal communication and customer service skills
= Excellent analytical and problem-solving skills
= Strong follow-through and attention to detail
= Ability to meet multiple deadlines and effectively prioritize daily workload
= Team oriented yet confident and reliable to work autonomously
= Ability and willingness to learn about company products, programs, and mission
= Desire to continually improve systems, services, and communication, both within the organization and out to the customers
= 2 + years of sales and/or customer service experience required, preferably in a consumer product or dealer based environment
= Proficient computer skills in Microsoft Office suite (Excel: vlookup, pivot tables). Experience with Microsoft Dynamics NAV or Navision is a plus
= Strong typing and 10 key skills
Interested candidates should submit resume, cover letter, and salary expectations.
About Umpqua Feather Merchants
Umpqua has built an empire in our industry, a brand that is world-renown and synonymous with everything fly fishing, especially flies. It started with an A-frame cabin on the banks of the North Umpqua River. By all accounts, it should not have happened. It is such an improbable story you would never imagine most of it. There are so many aspects that no one had ever done before. And yet, it happened. In the process, Umpqua changed the way the fly fishing industry was able to scale and grow through the production and delivery of fly tackle and the highest quality flies, designed by Royalty Tyers. Umpqua is built on a legacy of innovation and has encouraged innovation at pivotal moments. The modern history of fly fishing is told through the flies and most of those flies are in the pages of the past 50 Umpqua catalogs.
