Key Accounts Representative

Posted by Black Diamond Retail, Inc. on 11/12/2020

Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: UT

City: Salt Lake City

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $18-$20/hour

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

 normal'>The Key Accounts Representative will be responsible for building, growing, and evolving Black Diamond's business relationships with its NA Key Accounts. Key accounts being those selected by Sales Operations management based upon their need for special attention. This position is responsible for all aspects of reaching the stated goals, including, but not limited to, leading efforts to handle all their administrative/service requirements, traveling to accounts to build strong personal relationships and conduct business, representing these customer's needs in all appropriate internal capacities, and working with the external Sales force to see that these customers are exceedingly well served.
Essential Functions:

1. Authorized to answer incoming dealer calls and make outgoing calls to customers. Responsible to report problems and recommend solutions to the Sales Manager.
2. Responsible to take orders and sell product in accordance with BDEL ISO Contract Review Procedures. Also responsible for dealer requests for delivery within the parameters of current terms, conditions, pricing, and availability. Sales Manager's approval is necessary to meet any dealer requests outside of the current terms, conditions, pricing, and availability.
3. Responsible for communicating and coordinating with SCM to meet expected and unexpected demand of key accounts. This entails but is not limited to preseason, promotional, and special request orders. Order tracking and follow up throughout the process is essential.
4. Authorized and responsible to issue Return Authorizations for any defective or broken product in accordance with the guidelines set forth in the ISO Returns Procedure. Responsible for obtaining the Sales Manager's approval for other returns (e.g., overstocking, and large order cancellations).
5. Authorized and responsible for maintaining, modifying, and adjusting orders on in our system to maintain accuracy and current booked information. Sales Director's approval is necessary for any order cancellations over 20% of the customer's total season order.
6. Responsible for allocating and administrating key account samples, promotional/event support and/or other monetary, product, or human resources.
7. Responsible for working in conjunction with Key Accounts Manager and outside Sales Representatives to determine annual Sales goals and Sales initiatives for each of the key accounts. The Key Accounts Director and Senior Sales Management is ultimately responsible for finalizing these goals and initiatives.
8. Responsible for achieving sales growth, service goals, metrics, and initiatives for key accounts as identified and evaluated by Key Accounts Sales Manager.
9. Responsible for personally visiting these key accounts on a regular basis and on an as needed basis. This is to include travel to regional shows, demonstrations, and sales events as required by Key Account Sales Initiatives and/or Sales mgmt.
10. Authorized and responsible for representing and presenting the viewpoint of our key accounts in all appropriate internal capacities. This includes lobbying on behalf of Key Accounts to see that the company is aware and adjusting to the changing requirements of these customers.
11. Responsible for working with The BD Sales Operations Department, and Sales Department mgmt to assist in any Sales department related functions.

Education:

• Required: College degree.
• Preferred: Bachelor's degree in a related field

Work Experience:

• Required: 2-5 years experience in retail or wholesale sales or customer service.
• Preferred: Combination of data entry and wholesale sales experience in the outdoor industry and a familiarity with complex processes associated with key account sales.

Skills and general experience:

• Excellent interpersonal communication, related office experience, and sales skills are mandatory. Product knowledge and experience in skiing and rock climbing is preferred. Time management, account management, and advanced computer skills (Microsoft Office Suite) are mandatory. Must be articulate, a confident public speaker, possess a professional demeanor, and project the appropriate company image.

Alternative qualification:

• An active, on-going knowledge of company products or additional work experience would be preferable over applied education.
• Additional 5 years of experience with sales in the outdoor industry.

Benefits begin on the first of the month following your date of hire with a generous portion of medical and dental paid for by BD. You also will get employer paid life insurance, Short and Long Term Disability as well as other wellness benefits, and 401k. BD offers supplemental accident, hospital insurance and pet insurance. Relaxed dress code and a dog friendly office. If your passions are also in the outdoors, then you will also enjoy discounts on industry gear and apparel.

Black Diamond Equipment, Ltd is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex; including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.

Apply Here: https://www.click2apply.net/z1q61GuERryYFB58fANBa

PI125938550

About Black Diamond Retail, Inc.

Black Diamond Equipment’s heritage goes back to 1957, when we started selling hand forged climbing gear from the trunk of a car in the Valley. Six decades later, the Black Diamond brand is a global Outdoor Industry leader—known for engineering and manufacturing the world's best climbing, skiing and trekking equipment. With our global sales, marketing and manufacturing headquarters located at the foot of the Wasatch Mountains in Salt Lake City, Utah, we are always looking for highly talented and self-motivated people that share our love for chasing adventurous outdoor pursuits, as well as building the absolute best gear to get you there. Learn more about Black Diamond Equipment work opportunities here: https://blackdiamondequipment.com/en_US/careers.html