Sales Operations Director

Posted by Sea to Summit on 04/01/2021

Job Basics

Industry Sector: Outdoor

Job Categories: Admin/Clerical, Customer Service, Management - Team, Operations

Company Type: Accessories

State: CO

City: Boulder

Country: United States

Required Experience: 7 - 10 years

Job Type: Full Time

Salary: $94,317.91 - $141,476.86

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Sea to Summit is an award-winning Australian brand and manufacturer of innovative, meticulously engineered outdoor gear designed for adventures at every altitude. Our ethos - ‘to equip and inspire’, applies to everything we do. We create things that are nimble and light, and we seek out new challenges while welcoming fresh thinking. We pass on our collective experiences - by designing equipment to bring you closer to the outdoors. Sea to Summit was established in 1990 and currently has offices in Western Australia, North America, Germany, and China. We currently have an excellent opportunity for process driven leader who enjoys developing and improving sytems that support and drive rapid growth to join our team as a Sales Ops Director in our Boulder, CO office.

Position Overview

The Sales Ops Director works alongside and supports the Sales Director and Sr. Manager of Digital, and leads the Retail and Digital Support Team, Warranty and Repair Team, and Technical Resource Manager. This position oversees all operational elements of the Sales function, including but not limited to; Sales Revenue Forecasting, Budgeting, Sales Reporting, and Seasonal Sales Calendar Planning and Program creation, deployment, and analysis. The Sales Ops Director will also work closely with Finance, Digital, Brand (marketing), and Operations on Planning, overseeing the development of programs and tools to support the business, and ensuring appropriate resources, processes and procedures are in place to achieve business objectives. This individual will exercise a strong understanding of Sea to Summit’s ethos – “to equip and inspire” and the companies operational and service philosophy, the outdoor industry business, and our strategic partnerships. The Sales Ops Director ensures Sea to Summit is constantly evolving to provide the best support to our employees, retailers and consumers, and preparing the team and internal systems for the future.

Position Duties & Requirements

• Provide day-to-day management, leadership and coaching to a growing internal support team.
• Evaluate, develop, and improve sales and support processes and tools to increase service and efficiency from the Retail and Digital teams to retail partners and consumers.
• Ensure retail partners and consumers are appropriately supported working closely with Operations, and the Retail Sales and Digital Teams to ensure internal support structure, communication, analysis and management are aligned to Company objectives and set to maximize success and customer satisfaction.
• Drive the development and evolution of tools, programs, team procedures and functions that create efficiency and success.
• Lead development of seasonal and annual calendars, identifying key timelines and dates to ensure visibility across departments and support company objectives and strategies.
• Understand the sales pipeline, go-to-market timelines, reporting needs and requirements of our Retail partners.
• Identify process bottlenecks; drive evolution and system improvements.
• Lead project rollouts for new tools and processes that increase the efficiency of our team.
• Ensure Sea to Summit is always evolving to support the changing needs of the business and our Retailer Partners and Consumers, and that we are always meeting or exceeding expectations.
• Work directly with department leaders on critical strategic, organizational, and operational projects designed to increase revenue, sales productivity, and operational efficiency.
• Be a thought leader and go-to expert on resources and tools.
• Work in tandem with various departments and maintain nimble attitude supporting all the work that helps in achieving organizational goals, along with other duties as assigned.

Our ideal candidate would have the following:

• 7+ years of progressive sales analysis and sales operations experience 5+ years of managing individuals and teams
• Proven ability to drive change including the ability to influence at all levels, streamline processes, integrate, and associate pieces of information gathered from multiple sources.
• Demonstrated ability to analyze complex problems with data, assumptions, and judgment using best practices and analysis to formulate solutions and make decisions.
• Significant exposure to sales forecasting, budget and financial management processes
• Ability to be assertive, show initiative, demonstrate personal accountability, take ownership of work, and apply learned concepts.
• Excellent verbal and written communication skills to clearly communicate intricate job-related processes that ultimately affect decision making.
• Excellent process management and organizational skills
• Ability to managing data and systems such as the CRM and proficient in Microsoft Office Suite with strong excel skills

This is a full-time position with a comprehensive benefits package which include health insurance (medical, dental, vision), 401K match, paid time off, community service leave, paid holidays, RTD Pass, gear allowance and some other great perks. The salary range for this role is $94,317.91 - $141,476.86 with the starting salary at the lower to mid point of this range.

COVID Precaution - Temporarily Remote – this is an office-based position that is temporarily remote. This position will be remote until it is safe to return to the workplace, located in Boulder, Colorado, on a date TBD.

Sea to Summit is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

 NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualification associated with the job. The successful candidate will be expected to perform all functions from administrative processing to leading change initiatives.

About Sea to Summit

Sea to Summit is an innovative design and product development company that engineers a wide range of intuitively simple products that help make time in the outdoors fun, efficient and comfortable. Outdoor enthusiasts and active travellers purchase our products in over 60 countries through diverse retail channels. In our 36 years of operation, Sea to Summit has become an award-winning global brand, recognised internationally as an industry leader in product design and business innovation.  Sea to Summit

Significant growth and international recognition haven diminished our start-up spirit though still a highly creative, fully collaborative team with a radically innovative approach that mirrors the hungry, young company of our roots.

We'e a dynamic business with offices in Australia, Germany, China and Hong Kong.