Platform Services Manager
Posted by Locally on 02/10/2021
Industry Sector: Action, Bike, Fishing, Fitness, Hunting/Shooting, Lifestyle, Outdoor, Snow, WaterSports
Job Categories: Computer - Information Technology, Customer Service, Operations
Company Type: Retail
Country: United States
Required Experience: 3 - 5 years
Job Type: Full Time
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: Yes
Job Seeker Must Live Within:
Job Description & Requirements
Locally works with hundreds of major brands and thousands of retailers across North America, Europe and Asia to guide online shoppers to nearby, in-stock inventory for store pickup or local delivery.
Locally is seeking a talented Services Manager to provide full-time assistance to users of certain managed services and partner integrations. As a Platform Services Manager, you’ll combine technical skills with customer service and project management to create top-tier experiences for our partners.
Specializing in Locally tools and integrations to provide ongoing support and assistance to platform users
Management of Locally’s Store Pages product; a fully-hosted subdomain solution providing rich, SEO-friendly Pages for individual locations. Includes on-boarding, design, and ongoing maintenance and client support.
Management of API-based transaction integrations, such as Ship to Store and our “Pushcart” transaction tool. Includes on-boarding and client support.
Management of Locally’s feed-based partner integrations, such as our connections to Google, Shopify, and additional platforms. Includes on-boarding and ongoing user and partner support.
General technical troubleshooting and support in coordination with team
Who were looking for:
A few years in a customer-focused role, ideally technical
You have excellent written and verbal communication skills and can communicate with technical and non-technical people with equal ease
You are a skilled troubleshooter
You have project management skills and familiarity with on-boarding, project implementation, and providing customer support
About the job:
This is a full-time, remote position. Locally offers health insurance, dental, retirement savings, paid holidays and paid time off. Please apply by emailing a resume and brief cover letter explaining your qualifications and interest in this role to firstname.lastname@example.org.