The Bicycle Industry Jobs Marketplace

Sales and Service Coordinator


Posted by Trailcraft Cycles on 02/11/2021

Job Basics

Industry Sector: Bike

Job Categories: Customer Service, Retail - Sales

Company Type: Retailer

State: CO

City: Fort Collins

Country: United States

Required Experience: 1 - 3 years

Contact Name: Ginger Rosenbauer

Contact Phone: 970 310-3714

Job Type: Full Time


Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

Sales and Customer Service Coordinator

Trailcraft Cycles is seeking to hire an experienced Sales and Customer Service Coordinator for our growing company. The ideal candidate will be a self starter, have a positive attitude, be detail oriented, organized, and have a strong work ethic. Functioning within a team environment is a must.

Job Responsibilities:

  • Sales and Customer support, calls and emails
  • Maintaining products and component spec on our website
  • Work with marketing team on promotions and campaigns for social media
  • Assisting in daily operations, including, but not limited to, wrapping, boxing, and shipping bikes and parts as needed
  • Setting tires up tubeless as needed
  • Maintain a clean and organized warehouse


  • Previous sales and customer service experience preferred
  • Literacy in G Suite/MS Office
  • Self-motivation with a positive attitude, creative problem solving skills, and eagerness to learn
  • Excellent organizational skills, attention to detail, and ability to meet deadlines
  • Ability to understand and implement feedback effectively
  • Desire to research, and the ability to see projects through from beginning to end
  • Passion for cycling is required, cycling industry experience is preferred, and bicycle shop experience is a plus
  • Ability to work effectively both independently and as part of a team
  • Excellent organization and other administrative skills
  • Proficiency in current bicycle technologies
  • Ability to lift 50 lbs

Job Details:

  • This is a full time position, located in Fort Collins Colorado.
  • The working environment is in a warehouse
  • Salary is commensurate with experience

About Trailcraft Cycles

Our mission is to build the best high performance, light weight mountain bikes on the market. These category leading mountain bikes allow young riders to take their riding to the next level at an early age, creating fun family memories on the trail, and building a lifetime love of mountain bike riding. Whether your goal is to build lasting memories on the trail or dominate podiums we have a Trailcraft for you!