The Bicycle Industry Jobs Marketplace

Dealer Service Representative


Posted by SCARPA North America on 03/01/2021

Job Basics

Industry Sector: Outdoor

Job Categories: Sales - Inside - Product & Reservations

Company Type: HardGoods/Equipment

State: CO

City: Boulder

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $15-$16/hour

Required to Relocate:

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

GENERAL SUMMARY OF JOB: The Scarpa N.A. (SNA) Dealer Service Representative helps manage accounts, communication and relationships with SNA retail dealers and their employees. The SNA Dealer Service Representative is an in-house sales representative as well as a service support and account specialist. The Dealer Service Representative also provides sales and service support for the SNA independent sales force, Sales Operations Manager as well as the VP of Sales.


Account Management & Communication

  • Timely communication with customers via phone, email and fax.
  • Receive and enter sales orders and account data in a timely manner.
  • Ability to research and provide up to date information regarding product availability and account status using the SNA network and account resources.
  • Ability to present and communicate technical feature/benefit information to dealer employees.


  • Must be able to present and sell all products, programs and equipment for SCARPA and other distributed brands.
  • Must be able to present and execute all SNA sales programs and strategies.
  • Maintain technical knowledge by attending sales meetings and product meetings.


  • Participate in company directed activities to accomplish the goals of the company.
  • Participate in sales meetings, line meetings and trade shows as appropriate.
  • Assist sales team with sample organization for trade shows and sales meetings.
  • High level of competence with office computers and operating systems (Microsoft Excel, Word, Outlook, Netsuite etc.)
  • Obtain necessary information by maintaining knowledge of SNA’s electronic communication software.
  • Maintain quality service by establishing, following, and enforcing organization quality system standards.
  • Ability to multi-task and function in a fast-paced environment.
  • Uphold SNA’s core values and mission statement and business goals.
  • Conduct self-according to SNA’s policies/Handbook.



Internal: SNA CEO, Administrative and Sales staff, Executive Team, Purchasing, Logistics, Warehouse, Marketing staff, Quality Assurance, Finance

ExternalSNA Direct customers, Dealers, Pros and Government agencies as necessary


Bachelor’s degree (B.A. /B.S.) from four-year College or university and two to five years related experience/training; or equivalent combination of education and experience.


Valid Driver’s License


Lifting to 50lbs. Occasional light warehouse work. Occasional company scheduled outdoor activities.


Business office, trade show booth environments, and work hours as needed to accomplish goals.


This job description does not list all the duties of the job.  Additional duties may be assigned at any time.  You will be evaluated in part based upon your performance of the tasks listed in this job description.  The employer has the right to revise the job description at any time.

About SCARPA North America

In 2005, SCARPA opened its North American headquarters, headed by veterans of the outdoor industry in North America. This followed many decades of the SCARPA brand being handled by distributors in the U.S. and Canada. The Boulder, CO office now assists with product development for the U.S. and Canada and oversees sales and marketing in North America.

We are passionate about our sports; we are passionate about boot making; we are passionate about performance.