Outdoor Activities Operation Manager

Posted by U.S. National Whitewater Center on 08/11/2021

Job Basics

Industry Sector: Action, Bike, Fitness, Lifestyle, Outdoor, WaterSports

Job Categories: Management, Operations

Company Type: Recreation

State: NC, SC

City: Charlotte

Country: United States

Required Experience: 5 - 7 years

Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

To help maintain and grow the success of the Outdoor Activities Department, we’re seeking an experienced operations manager to oversee daily activities. The Outdoor Activities Operations Manager is a key leadership position with a critical role in the fulfillment of the Whitewater Center brand promise of delivering high-quality experiences. The Operations Manager is responsible for overseeing a supervisory team and also managing the day to functions of the operation.

Responsibilities:

• Develop, implement, and maintain quality assurance and safety protocols
• Maintain a keen awareness of how the brand is being represented and demonstrate a relentless pursuit of meeting the brand promise
• Execution of processes and procedures to ensure consistency with objectives
• Manage an efficient operation with a strong fiscal awareness to continuously ensure the proper execution of resources
• Be a key leader in the planning and execution of any additional programming including winter activities

Leadership:

• Relentless pursuit to create and maintain a culture of safety within the organization
• Lead, motivate, and support a large team within a demanding environment
• Create, monitor, and execute training programs for incoming guides as well as continuing education programs for existing guides
• Maintain constant communication with management and staff to ensure proper operations of the department
• Create and utilize key tools and metrics to measure team results and hold the team accountable to established goals and objectives

Requirements:

• 4 year degree in Operations Management, Recreation Management, or another related field
• 5+ years of relevant management experience in operations
• Flexibility to work evenings, weekends, holidays, and during other USNWC events as needed
• Actively engaged in the enjoyment of outdoor adventures

Physical Demands:

The Outdoor Activities staff must complete an approved guide training. Must have the ability to lift 75+ pounds and stand for long periods of time.

Preferred Qualifications:

• Prior experience working in the outdoor industry
• Able to communicate clearly and effectively
• Organized, enthusiastic, and flexible
• Wilderness Medicine or First Aid/CPR certifications

Status:

Full-time,  Year-round

Benefits:

Facility Access

Staff Discount Program

Health, Dental, Vision

Flex Spending Account

401K

Paid Time Off

Overview of Department:

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Culture:
 The Whitewater Center is dedicated to the promotion of the active, outdoor lifestyle. We are a team whose culture and work environment facilitates real engagement through real experiences. Since 2006, the Whitewater Center has engaged all levels of participants through its activity passes, instruction, and youth programming as well as its festivals, races, and other outdoor events. Opportunities can be found at the Whitewater Center for those interested in active summer jobs, a gateway into the outdoor lifestyle, or furthering your career in the outdoor industry.

Legal Disclosures:
 The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer who participates in the E-Verify program. 

Application Link 

About U.S. National Whitewater Center

The Whitewater Center is currently comprised of over 1,300 acres of protected land offering 50 miles of trail and access to the Catawba River and Long Creek.  The Center’s goal is to continue to increase the size of these protected lands and promote even greater access through land acquisition and natural resource management. Whether you visit to ride 50 miles of single-track trail or simply enjoy eating a meal by the whitewater course, we are certain that you will meet new people and connect with old friends in a shared experience outside.