Assistant Retail Manager

Posted by U.S. National Whitewater Center on 08/16/2021

Job Basics

Industry Sector: Action, Bike, Fitness, Lifestyle, Outdoor, WaterSports

Job Categories: Customer Service, Hospitality & Lodge Staff, Management, Merchandising, Operations, Retail - Management- Staff, Retail - Sales

Company Type: Recreation

State: NC, SC

City: Charlotte

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

 The Whitewater Center is seeking an individual to assist in the operation of the Retail business unit, including the Outfitters store. The staff, products, and overall experience in the Center’s retail environments are considered a vital extension of the Whitewater brand and represent a unique opportunity to engage with guests.

The Assistant Retail Manager is primarily responsible for managing the sales staff and supporting the retail environment to assist guests and deliver an exceptional customer experience. The Assistant Retail Manager is an hourly role and reports to the Retail Manager.

Responsibilities:

• Coach and lead the retail team by selecting and training employees to ensure they are appropriately knowledgeable of Whitewater products and services.
• Execute tactics to effectively immerse guests into outdoor industry trends and products.
• Monitor inventory and evaluate finances in order to improve sales and profit performance.
• Ensure execution of all visual merchandising standards.
• Maintain positive relationships with guests and regularly provide touch points on the retail floor.
• Constantly explore the latest industry products, technology, and trends in the outdoor apparel industry.
• Collaborate with Guest Services team to engage guests in a variety of manners including serving as an information hub, facilitating pass sales, and serving as an overall ambassador for the Whitewater Center.
• Collaborate with the Marketing team in order to assure the delivery of a consistent brand experience to the guest.

Requirements:

• 2+ years retail management experience.
• Experience with technical outdoor gear and lifestyle apparel.
• Thorough understanding and experience with visual merchandising.
• Exceptional communication and customer service skills.
• Demonstrated ability to empower teams to meet high standards.
• Energetic, enthusiastic, effective communicator, and strategic leader.

Physical Requirements:

• This position requires the ability to frequently lift and move items that weigh more than 50 pounds

Status:

Full-time,  Year-round

Supervisor:

Retail Manager

Benefits:

Facility Access

Staff Discount Program

Health, Dental, Vision

Flex Spending Account

401K

Guest Services:

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Culture:

The Whitewater Center is dedicated to the promotion of the active, outdoor lifestyle. We are a team whose culture and work environment facilitates real engagement through real experiences. Since 2006, the Whitewater Center has engaged all levels of participants through its activity passes, instruction, and youth programming as well as its festivals, races, and other outdoor events. Opportunities can be found at the Whitewater Center for those interested in active summer jobs, a gateway into the outdoor lifestyle, or furthering your career in the outdoor industry.

Legal Disclosures:

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer who participates in the E-Verify program.

Application Link

 

About U.S. National Whitewater Center

The Whitewater Center is currently comprised of over 1,300 acres of protected land offering 50 miles of trail and access to the Catawba River and Long Creek.  The Center’s goal is to continue to increase the size of these protected lands and promote even greater access through land acquisition and natural resource management. Whether you visit to ride 50 miles of single-track trail or simply enjoy eating a meal by the whitewater course, we are certain that you will meet new people and connect with old friends in a shared experience outside.