Shop Technician

Job Title

  Shop Technician

Position Summary

The Marin Bikes Shop Technician is a key role in the Marin Bikes headquarters. In this role you will be a valued team member in the technical and mechanical side of our bikes, the lifeblood of our brand. The role has you working across teams and across continents on a variety of projects, utilizing your skills in bike mechanics, documentation, organization, and communication every day to improve Marin’s bikes and brand for our riders worldwide. The role is dynamic, interesting, and fun!

Reports To

MTB Product Manager

Matthew Cipes

Date Prepared

4/02/2021

Others Served

R&D & Warranty/Service 80%, Marketing & Sales 20 %

Exempt Status

Non-Exempt

Duties and Responsibilities

R&D

=       Build, inspect, document, and create reports on all aspects of bike quality, performance, function, and packaging as needed.

=       Work with product and engineering teams to consistently improve design, function, and performance of our bicycles, components, and accessories.

=       Create technical documents to communicate details, issues, and resolutions to internal and external customers

=       Build product and engineering samples for testing.

=       Travel domestically and internationally to our facilities and factories for inspections, improvements, and quality control related initiatives

Service & Warranty

=       Inspect and repair any warranty or return bikes

=       Prepare reports and feedback on warranty issues for improvements

=       Pull, inspect, and ship warranty frames, forks, and parts

=       Pull and ship service parts

=       Assist in service parts stocking and organization

=       Support Warranty Manager as needed

  Marketing & Sales

=       Service and maintain demo fleet

=       Assemble and maintain marketing bikes for media, photo shoots, etc.

=       Process non-warranty return orders

=       Ship various orders daily

=       Assist with sales events, trade shows, consumer demo, and expo events as needed

General Responsibility

=       Maintain professional, clean, organized, and inviting shop area in Marin HQ

=       Other tasks, as requested by management

Essential Qualifications

=       5+ years of bike shop mechanic experience, preferably as Service Manager or Lead Mechanic

=       Intimate knowledge of bike components of all types and levels

=       Mastery of suspension and disc brake service

=       High attention to detail

=       Self-motivated

=       Able to multi-task effectively

=       Excellent interpersonal skills – must collaborate and communicate effectively across teams and across cultures

=       Able to work in a professional manner in a team environment

=       Strong organization skills

=       Strong verbal and written communication skills

=       Able to carry out complex assignments without supervision

=       Proficiency with technology (Email, team collaboration software, Microsoft Excel and

other Office programs, email, PDF creation, etc.)

=       Valid driver license (commercial driver license a plus)

=       Willing to travel as needed (usually 4-6 weeks per year)

Beneficial Qualifications

=       Proficiency in SAP or similar ERP program

=       College degree

=       Travel experience