Seasonal Customer Care Representative
Posted by evo on 07/07/2021
Job Basics
Industry Sector: Bike, Fitness, Lifestyle, Outdoor, Snow, WaterSports
Job Categories: Customer Service, Sales - Company Rep & Support
Company Type: Retail
State: CO, OR, UT, WA
City:
Country: United States
Required Experience:
Job Type: Seasonal Full Time
Salary:
Required to Relocate:
Required to Travel:
Employee May Telecommute: Yes
Job Seeker Must Live Within: Telecommute
Job Description & Requirements
evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all.
evo is a leading multi-channel retail brand the stands at the intersection of community, commerce, adventure sports, and the outdoor lifestyle. We offer a distinctly-curated product assortment, and highly-crafted customer experiences. At evo, we define success differently than most, balancing three goals equally: 1) Building an iconic brand and business; 2) creating an extraordinary place and path for our team; and 3) leveraging our success to drive community impact. We are a company driven by our purpose and values, with a collective passion for community, sports and lifestyle, and a drive to together build something that lasts and matters.
The Job
We’re looking for a Seasonal Customer Care Representative to join our team for the 21-22 Winter season! Our customer care team is a vital component of the evo customer experience. We are an energetic bunch, with engaging personalities and a wealth of gear knowledgeable. As a Care Rep, you’ll work with customers via multiple contact channels to support a variety of customer needs.
The perks: This is a remote work position, with access to discounts on gear, industry deals, team events, recognition-based rewards, 40 hours of volunteer paid time off, opportunities to get hands-on experience with new gear and more!
If the idea of helping people enjoy more time outside gets you stoked, come join our team!
What you will do
- Provide unique customer experiences via phone, email, live chat and SMS
- Offer product advice and recommendations based on customers specific needs
- Provide post purchase support; returns, shipping issues, etc
- Embody evo Style while communicating effectively through all contact channels
- Demonstrate creative problem-solving skills and a strong ability to multi-task
- Maintain a positive outlook and good sense of humor in a fast-paced environment
- Consistently go above and beyond customer expectations
- Exemplify the evo Great 8: https://www.evo.com/info/the_great_eight
What you will need
- Must have availability to work evening and weekend shifts, and some holidays
- Passion for evo and the gear we sell
- Enjoy talking to people on the phone
- Strong verbal and written communication skills
- Creative problem-solving skills and keen attention to detail
- Ability to effectively multitask in a high-energy, fast-paced, omni-channel retail environment
- Experience with Microsoft Office applications: Outlook, Teams, Word, and Excel
- High-speed internet connection
- Basic sales skills, nice to have
- Outdoor Industry experience, nice to have
- Fluency in a foreign language, nice to have
Other Details
- Wage: $16.50/hour
- Paid Training: M-F from 9am-5:30pm PST for 3 weeks
- Remote position available to individuals in WA, OR, UT, CO
At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.
While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!
evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.
