Customer Service Assistant

Posted by Odlo on 07/20/2021

Job Basics

Industry Sector: Fitness, Outdoor

Job Categories: Customer Service

Company Type: Apparel/SoftGoods

State: WA

City: Seattle (Ballard)

Country: United States

Required Experience:

Job Type: Part Time

Salary: $25/hour

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

WE ARE ODLO – ENGINEERS OF ACTIVE LAYERS SINCE 1946

We were born in Norway over 70 years ago out of a need to create quality performance clothing that could function in notoriously harsh conditions. Innovating is in our DNA! We are the original inventors of functional sports underwear and have been innovating ever since, creating exceptional products for active lifestyles all year round. We strive to stay one step ahead, weaving our Norwegian heritage and Swiss engineering into modern, functional and comfortable sports apparel.

With a strong heritage across Europe, ODLO continues to expand globally throughout Asia and the North American markets. www.odlo.com

POSITION: Customer Service Assistant

Working closely with US Operations Manager and US Commercial Manager to support and grow US business for European premium sport apparel brand – Odlo International AG, headquartered in Hunenberg, Switzerland.

Part Time: 20/hrs. wk.; on-site – Seattle (Ballard), WA.              IMMEDIATE PLACEMENT

Operations support:

1)       Account set up and management

a.       New Customer documentation and registration

2)       Order entry and systems integration:

a.       EDI compliance orders

b.       Manual order entries

3)       Order Management

a.       Customer - product data dissemination – preorder management

b.       Order placements with ODLO systems

c.        Order placements with 3pl (US warehouse/fulfillment)

d.       Order fulfillment confirmations

e.       Order invoicing through EDI and manual processing

4)       Stock/Inventory management

a.       Inbound shipment coordination and documentation

b.       Stock receipt (US warehouse) confirmations and reconciliation with ODLO systems

c.        Inventory management of US warehouse stocks

ODLO Brand Support:

5)       Customer image/marketing materials request fulfillment

a.       Product image and copy uploads – per customer format(s)

b.       Print coordination with outside vendors

                                                                           i.      Sales Meetings

                                                                         ii.      Trade Shows

c.        Social Media maintenance

                                                                           i.      Facebook

                                                                         ii.      Instagram

                                                                        iii.      Twitter

d.       Product Influencers support

KEY SKILLS REQUIREMENTS:

1)       Expert Excel and Microsoft Outlook experience

2)       Retail Vendor experience

3)       Vendor/outside supplier coordination experience             

4)       Social Media functionality and infrastructure knowledge

 

About Odlo

We were born in Norway over 70 years ago out of a need to create quality performance clothing that could function in notoriously harsh conditions. Innovating is in our DNA! We are the original inventors of functional sports underwear and have been innovating ever since, creating exceptional products for active lifestyles all year round. We strive to stay one step ahead, weaving our Norwegian heritage and Swiss engineering into modern, functional and comfortable sports apparel.

With a strong heritage across Europe, ODLO continues to expand globally throughout Asia and the North American markets.