Retail Team Jobs (Store Managers, Accountant, Marketing, Sales, Operations)

Posted by Specialized Bicycle Components on 07/26/2021

Job Basics

Industry Sector: Bike, Fitness, Lifestyle, Outdoor

Job Categories: Accounting, Operations, Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff, Retail - Sales

Company Type: Accessories, HardGoods/Equipment, Recreation, Retailer, Retail

State: CA, CT, NY, TX

City:

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary:

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

ABOUT SPECIALIZED 

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.  

 

In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. 

 

Here at Specialized, we are looking for several people to join our Owned Retail Team! Check out our current openings below!

 

Market Manager, Northeast (Greater New York Metro)

Job Application for Market Manager, Northeast at Specialized (greenhouse.io)

HOW YOU’LL MAKE A DIFFERENCE

• Lead and support multiple store teams across your region in delivering overall market profitability and upholding company standards of excellence in rider care
• Build and direct a store managerial team in your region as the market grows
• Identify opportunities for strategic investment in the region through program, personnel, or marketing changes, while controlling store expenses and delivering ROI
• Performance management/talent management, including goal setting and benchmarking of store managers and store teams within your market
• Work collaboratively with Retail Excellence Leader and Head of Stores, ensuring completion of all staff education (in house training, SBCU, and, SBCU.com facilitation) and compliance with sales processes and best practices
• Lead weekly business review meetings for your market after compiling and reviewing sales and transactional data from stores to track progress and offer support towards achieving store-specific KPIs for each location
• Communicate national and regional-specific brand initiatives and strategy to store teams
• Work collaboratively with Specialized Brand Development managers and Brand Experience Managers on marketing activations in the MSA to grow the visibility of the brand in the market
• Frequent store visits, both planned and on-the-spot, to review store process and personnel and maintain familiarity and rapport with store teams
• Work collaboratively with regional Assortment Planner and Retail Support Specialists to achieve delivery and receipt of products, including new product launch, to meet store needs
• Work with highly aligned, independent retailers in your market to improve the profitability of their business and ultimately grow Specialized market share in the MSA
• Be a key part of the local project team for completing new stores and acquisitions in your region
• Present monthly management performance against plan, to the central support team

WHAT YOU NEED TO WIN

• Strong decisiveness and leadership skills when faced with unique, conflicting preferences and opinions
• Effective communication skills, both verbally and in texts/emails
• Strong customer service skills, emotional intelligence, and interpersonal awareness
• Excellent organizational and time management skills
• Market-specific understanding of local customs and rider preferences achieved through 3+ years’ experience in the region, for a large retail brand, preferably in the bicycle industry
• Familiar with Point of Sale and Merchant Services systems, LightSpeed Retail a plus
• Familiar with bicycles and their components, Specialized product experience desired
• Microsoft Office proficiency, especially Excel, Word, and Outlook
• 30% travel

 

Austin, TX - Cycling Specialist

Job Application for Austin - Cycling Specialist at Specialized (greenhouse.io)

HOW YOU’LL MAKE A DIFFERENCE 

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
• Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
• Use company literature/resources and available training to stay current on product features
• Regular, dependable attendance and punctuality

WHAT YOU NEED TO WIN 

• Passion for cycling and the Specialized brand
• A current or former retail employee with 1-3 years of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 20 lbs. or more and use proper lifting skills

 

Austin, TX - Retail Support Specialist

Job Application for Austin - Retail Support Specialist at Specialized (greenhouse.io)

HOW YOU’LL MAKE A DIFFERENCE 

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs
• Inspiring the rider, celebrating the purchase, and creating a lasting positive impression of the overall experience
• Proficiency in Lightspeed point of sale systems and store operational websites
• Deliver world rider-service that ensures ongoing sales and high levels of rider satisfaction
• IKEONO, point of sale business texting
• Establish business leads using SHIFT Lead-Generation
• In-store phone answering and voicemail management
• Receiving new product and?inventory management
• Cycle counting and inventory reconciliation
• Store transfers tracking and transporting
• Managing and tracking webstore sales and coordination of delivery
• Regular, dependable attendance and punctuality

WHAT YOU NEED TO WIN 

• Passion for cycling and the Specialized brand
• A current or former retail employee with 1-3 years of experience preferred
• POS experienced required 
• Excellent communication (verbally and written) with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 25 lbs. or more and use proper lifting skills

 

Austin, TX - Service Technician

 Job Application for Austin - Service Technician at Specialized (greenhouse.io)

HOW YOU’LL MAKE A DIFFERENCE 

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert
• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
• Proficiency in Lightspeed point of sale systems and store operational websites
• Regular, dependable attendance and punctuality

WHAT YOU NEED TO WIN 

• Passion for cycling and the Specialized brand
• Excellent communication with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 25 lbs. or more and use proper lifting skills

 

Oro Valley, AZ - Store Manager  

 Job Application for Oro Valley Bicycle, Tucson - Store Manager at Specialized (greenhouse.io)

HOW YOU’LL MAKE A DIFFERENCE 

• Overall profitability of the retail store, namely covering and exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, globally
• Exemplify outstanding methodologies for staff and local operators
• Ensure the conveyance of transformative, inclusive, ride-focused, locally-authentic and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Host/give tours of the space to retailers, explaining our processes for outstanding methodologies
• Performance management/talent management of all current employees
• Encourage a welcoming, diverse, and inclusive workforce through talent recruitment
• Schedule all staff and shift coverage showroom
• Educate all staff (in-house training, SBCU, and SBCU.com facilitation)
• Establish and sustain all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)
• Uphold all cleanliness and organizational standards for the sales floor and office space
• Handle the progress and ensuring timely delivery of all special orders and home deliveries
• Ensure staff has direction and is informed when the manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goals
• Evaluate each employee’s performance and is the first point of contact when issues arise in-store among riders, staff, and the service/sales interface
• Sett goals with each member of the team which include development, store-wide goals, and larger company initiatives
• Operate within the set rules of the company (Specialized Retail LLC.) and ensuring alignment of all practices with Specialized Bicycle Components

WHAT YOU NEED TO WIN 

• Passion for cycling and the Specialized brand 
• A current or former retail employee with 1-3 years of experience preferred 
• Excellent communication with the ability to effectively interact with riders and team members 
• Must be able to work as business dictates which includes weekends 
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching 
• Able to lift at least 50 lbs. or more and use proper lifting skills 

 

Store Manager - Long Island City, NY

Job Application for Store Manager - Long Island City at Specialized (greenhouse.io)

  HOW YOU’LL MAKE A DIFFERENCE

• Overall profitability of the retail store, namely covering and exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, globally
• Exemplify outstanding methodologies for staff and local operators
• Ensure the conveyance of transformative, inclusive, ride-focused, locally-authentic and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Host/give tours of the space to retailers, explaining our processes for outstanding methodologies
• Performance management/talent management of all current employees
• Encourage a welcoming, diverse, and inclusive workforce through talent recruitment
• Schedule all staff and shift coverage showroom
• Educate all staff (in-house training, SBCU, and SBCU.com facilitation)
• Establish and sustain all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)
• Uphold all cleanliness and organizational standards for the sales floor and office space
• Handle the progress and ensuring timely delivery of all special orders and home deliveries
• Ensure staff has direction and is informed when the manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goals
• Evaluate each employee’s performance and is the first point of contact when issues arise in-store among riders, staff, and the service/sales interface
• Sett goals with each member of the team which include development, store-wide goals, and larger company initiatives
• Operate within the set rules of the company (Specialized Retail LLC.) and ensuring alignment of all practices with Specialized Bicycle Components

WHAT YOU NEED TO WIN 

• Passion for cycling and the Specialized brand 
• A current or former retail employee with 1-3 years of experience preferred 
• Excellent communication with the ability to effectively interact with riders and team members 
• Must be able to work as business dictates which includes weekends 
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching 
• Able to lift at least 50 lbs. or more and use proper lifting skills 

 

Operations Associate / Special Projects (East of the Rockies) - Remote

Job Application for Operations Associate / Special Projects (East of the Rockies) at Specialized (greenhouse.io)

HOW YOU’LL MAKE A DIFFERENCE

• Support the project team(s) through go-live and subsequent handover to the Store Manager of new retail stores and acquisitions
• Build relationships and liaise with the landlord, contractors, and other tenants on site
• Collaborate with the Merchandising Team, wider Ops Team, and local logistics providers to coordinate the delivery of freight, inventory, and supplies to the project site
• Create, communicate, and maintain SOPs and SLAs where necessary to define business processes and ensure operational requirements are met, establishing best practices in each new store environment
• Collaborate with P&C and Training collegues to ensure effective hiring, onboarding, and training delivery for the new store teams
• Work together with Global Technology and local consultants/contractors to oversee the implementation and set-up of all on-site digital technology, including networking, security, point-of-sale, and inventory systems
• Set up and test all transactional capability of the store, confirming that transactions can be made through all channels and reconcile correctly with the books, bank, and inventory to the satisfaction of the Accounting Team
• Organize your time so as to effectively support multiple concurrent Special Projects within the owned retail business unit, identifying the necessary human resources requirement and building your team as required
• Conduct and organize an evaluation of Health & Safety compliance, as well as local and federal business requirements, including ADA compliance and resolve any issues within 3 weeks of opening
• Support local store management after the handover of the project, as required
• Monitor and analyze relevant KPIs linked to the Retail Special Projects to control costs and evaluate processes and service levels to drive efficient business practices

WHAT YOU NEED TO WIN

• Operational experience within a retail environment required
• POS experience required; preferably LightSpeed Retail
• Experience with multi-location multi-state retail is desired, bicycle industry a plus
• Practical and meticulous
• Experience within inventory management, supply-chain, and/or logistics
• A natural communicator that succeeds in developing internal and external relationships
• Highly computer literate and proficient in the use of Microsoft Office suite of products, in particular Excel
• Knowledge of basic accounting principles; prior use of QuickBooks Online would be a benefit
• Passionate, determined, and resourceful
• Ability to relate business decisions to ROI and create cost/benefit analysis
• Competence in creating written documents and delivering presentations
• Enthusiasm for cycling as transportation, and preferably prior knowledge of Specialized products
• Attention to detail and a willingness to dig down into details while retaining a sense of the broader picture are essential

 

Accounting Manager - Morgan Hill, CA  

Job Application for Specialized Retail: Accounting Manager at Specialized (greenhouse.io)

HOW YOU WILL MAKE A DIFFERENCE

• Support monthly retail close process including reviewing reconciliations, journal entries, and consolidation into parent company financials
• Oversee day-to-day retail accounting operations around AP, AR, fixed assets, cash, inventory, and sales
• Guide business decisions by providing expert accounting and US GAAP knowledge
• Actively participate as a member of the Specialized Retail team in the implementation of new programs and systems
• Work cross-functionally with IT, accounting, and owned retail team to transform financial processes and drive automation
• Continuously challenge the status quo by identifying areas of improvement and assisting in process improvements and internal controls
• Serve as a resource by developing in-depth knowledge of both systems and business processes at Specialized
• Manage intercompany transactions and consolidations

 WHAT YOU NEED TO WIN 

• Bachelor’s degree in Accounting and at least 5 years of experience
• CPA license
• Experience with Oracle 11i or 12, Quickbooks Online, and/or Lightspeed Point of Sale system
• Highly proficient in Excel, including pivot tables, vlookups, if/else formulas
• Ability to prioritize and meet deadlines in a fast-paced environment
• You’re goal focused with a strong natural desire to deliver tangible results and meaningful change on a regular basis
• Excellent communication skills, both written and verbal
• Willing and able to roll up your sleeves and get your hands dirty – we’re all hands on deck!
• Passion for cycling and the Specialized brand

 

PERKS & BENEFITS FOR ALL SPECIALIZED TEAMMATES!

Industry leading Employee Purchase program

Long term load of a current model-year demo bike

Medical, dental, vision, and life insurance * 

*For eligible employees 

 

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. 

 

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized! 

 

See what we are up to on?LinkedIn,?Instagram, and most importantly, our #DogsofSpecialized. 

About Specialized Bicycle Components

We are riders—that fact has guided our every decision since 1974. When quality tires weren't around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling. Specialized. Made for riders, by riders. Apply now! Careers | Specialized.com