Rider Services Representative
Posted by United Wheels Company Limited on 07/26/2021
Job Basics
Industry Sector: Bike, Lifestyle, Outdoor
Job Categories: Customer Service
Company Type: HardGoods/Equipment
State: CO
City: Fort Collins
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
The Rider Service Representative position requires a self-motivated individual who can work with management to ensure that the warranty process is run effectively and efficiently. The individual must be a detailed oriented team player with critical thinking skills who strives to “get the job done” while always looking to improve the process.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
= Manage warranty inquiries and submissions daily, with a commitment to responding within 48 hours
= Follow a strict process of warranty fact gathering
= Accurately receive, inspect, and analyze all returns (warranty and non-warranty related)
= Report/resolve inventory return discrepancies
= Organize warranty related warehouse inventory to ensure an accurate/efficient operation
= Inform management on business needs, important activities/tasks, and issues which may arise during the warranty process
= Acts as a back up to the sales department through answering inbound calls, checking stock for bicycle retailers, entering at once orders, and taking part in light outbound sales calls
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education and/or Experience
High school diploma or general education degree (GED); Associate Degree preferred. Must be computer literate and familiar with Microsoft Office software products. Must possess good interpersonal skills and the ability to work with minimal supervision in a highly dynamic and changeable environment. To create samples, individual may need to use machinery or chemicals to receive the desired result. Liquid and powder paint booth on site.
