Retail Manager - Bike and Ski - Housing Options, Insurance, Ski Pass, Demo Bike, Paid Time Off

Salary: Starting range is $18.00 to $22.00/hour plus benefits, depending on experience. 

JOB TITLE: Retail Manager

Kind Bikes and Skis, since 1992, is a full-service, year-round, bike shop that adds ski sales, rental and tuning during the winter months. The store is located in the vibrant Riverwalk living and shopping village in Edwards, CO, just a couple miles from Beaver Creek and about 12 miles from Vail ski resort, with great road and mountain biking trails right out the door of the store. We are a family of cyclists, with different cycling backgrounds and interests, and we love to share our passion through providing an unsurpassed experience for our customers. Kind Bikes and Ski's top priority is making riders, and continually improving the customer's riding experience.

Help our customers find the right gear for their riding journey. We will train you on the products specific to our shop so you have the tools to help our customers make informed and confident choices when shopping in our store. Our job is to send them with an unexpected, great experience that they will remember, from someone buying a new bike, to someone buying chain lube

Must have staff attributes are a passion for cycling and the customer experience, continually growing product knowledge, and a friendly, engaging personality.

We are looking for a friendly, bike/ski passionate, and customer experience oriented Retail Manager to join our team. Previous bike shop and management experience is required.

• Pay Range $18.00 - $22.00/hour plus benefits, depending on experience
• Demo bike for personal use
• Paid time off - Accrued - 10 days per year 
• Health insurance benefit eligibility
• Vail Resorts Merchant ski pass
• Limited housing available
• Professional development opportunities 
• Growth opportunities 
• Great mountain and road biking from the shop
• Training and development
• Great discounts and employee purchase eligibility on products sold at Kind Bikes and Skis
• Hours vary by season. Overtime may be available or required based on workload.
  

Email your resume to info@kindbikesandskis.com. You may also check out our website at https://www.kindbikesandskis.com/articles/careers-pg190.htm

Job Type: Full-time, Year-round

• Responsible for every aspect of sales department operations

• Set professional tone for the entire sales department and maintain strong employee morale

• High-level sales ability

• Ensure sales floor and fixtures are clean, and merchandising is clean and organized, with product displays resembling high level merchandising practices

• Remerchandise store on regular basis to create fresh layout for frequently visiting customers

• Maintain organized back stock, and re-stocking of all product

• Assist with, and/or execute refill orders to maintain proper stock levels based on time of season

• Receive replenishment and special orders

• Maintain inventory accuracy and conduct inventory cycle counts

• Manage layaway, backorder, and special order completion and accuracy

• Handle non-service/non-work order related product warranties

• Provide regular product and development training for sales staff

• Delegate on-going and special tasks

• Assist other sales staff when they are struggling with a difficult customer or sales situation

• Inform sales staff regarding policies, policy changes, and procedures, and procedure changes

• Maintain and uphold the sales/rental department policies and procedures

• Ensure adequate level of office, bathroom, and front of house supplies

• Ensure that proper safety practices are being followed

• Handle customer complaints to a positive outcome

• Ensure customer service standards are being met

• Reward and coach employees

• Assist in creation and distribution of staff schedule

• Enthusiasm, hustle, and passion for the activities (bike/ski) and products we represent in the store

• Professional with staff, customers, and community

• Problem solver nature

• Strong verbal communication skills

• Strong organizational skills

• Resourceful

• Confident

• Strong leadership and team working skills

• Strong record keeping skills

• Ability to calculate figures and amounts

• Ability to read, analyze and interpret financial, productivity, labor, and sales reports, actuals, etc.

• Ability to solve problems in various situations

• Ability to effectively present information and respond to questions

• Outgoing, enthusiastic, sociable

• Ability to remain positive when faced with adversity

• Strong interpersonal relationship skills

• Coaching skills

• Able to sit or stand and walk throughout the scheduled work shift

• Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

• Able to lift and/or move up to 75 lbs