Full-Time Sales Associate
Posted by Mystic Cycle Centre on 09/05/2021
Job Basics
Industry Sector: Bike
Job Categories: Retail - Sales
Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Nutrition, Retailer, Retail
State: CT
City: Mystic
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: Based on Experience
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Sales Technician
Your Role at Mystic Cycle Centre
First thing you need to know: this isn’t a typical retail gig. As a Mystic Cycle Centre Sales Technician, you’ll be on the frontlines helping people have fun by riding bikes. You’ll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry on meaningful relationships with riders in your community.
The pace is fast, the customers are curious, and having an all-for-one, customer-centric team mentality is huge. We value hospitality skills first, and place emphasis on someone who’s eager to learn than someone who thinks they know it all. The key is that you know how to treat customers, evaluate their needs, and exceed their expectations. While this is a sales-centered position, our mentality is to provide the best solution, without forcing product on a customer / making them uncomfortable.
Position Responsibilities
Positive, Can-Do, Happy-to-Help, Team-Player Attitude
A positive, pitch-right-in attitude and motivation to help every customer, upon walk-in, find what they need
Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Great communication with customers and teammates
A desire to cultivate customer relationships and create your own client base
A commitment to deliver the best possible cycling experience for each customer
Respect of your team leaders and the ability to take direction and constructive criticism
Assist and support your team leader with organizational tasks on a daily, weekly, monthy & annual basis
Professional Training & Development
Eagerness to learn the ins and outs of selling, accessorizing, merchandising, and customer service
A desire to continually learn and sharpen skillset
Respect team leaders (both sales & service leaders) and accept their direction and guidance
Attention & Commitment to Organizational Tasks
Restocking floor at the end of the work day
Ensuring that the tasks noted on our daily checklist are completed both at the beginning and end of shift
Maintaining cleanliness and safety of team and customers with mid-day cleaning of commonly touched surfaces:
Credit Card Machines
Phones
Counters
Door Handles
Test Ridden Bikes
Fulfilling ecommerce orders under supervision of Sales Manager
Communicating product updates to customers with parts or bikes on order
Shipping ETAs
Alternatives for out-of-stock products
Update the NTO (need to order) list when you notice an item is running low or out of stock
Assist Sales Manager with layaway follow-up communications
Sort through received layaways that are ready for pickup
Pull each customer transaction
Call the customer and remind them that their product has arrived and request that they pick it up
Make a dated note under the transaction detailing your call and initial
Complete for all customers with outstanding available layaways
This position is not limited to these tasks & responsibilities. All roles within Mystic Cycle Centre are subject to evolve to meet the needs our growing organization & industry.
Full-Time Team Member Benefits Include:
Paid lunch break
Paid holidays
Health & Dental Insurance at 100% coverage by Mystic Cycle Centre
Merit-Based Bonus
Opportunity for further education & growth
Unpaid week off between the Christmas & New Year's holidays
Deep industry discounts on cycling & outdoors brands
Consistent schedule with two consecutive days off every week
About Mystic Cycle Centre
Mystic Cycle Centre's impact on the outside world is vital to our brand's values. Each and every day, we act with an awareness and intent to positively influence our sport. While Mystic Cycle Centre has been a staple in the eastern Connecticut community for close to 30 years, 2020 and 2021 have marked our commitment to creating education and conversation that changes our thoughts of cyclists/cycling. These conversations address issues in a constructive way that creates an accurate reflection of our modern-day sport. We truly care about the sport and the people of the sport. Our passion is contagious and that is proven through our impressive Net Promoter Score. We possess a genuine mindset for hospitality of our customers. We love the sport for our own personal reasons and we want to aid in others fervor of cycling too. We care about the advocacy side of things and participate on a local level. We also do our part to empower our youth cycling initiatives within the community.
