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Regional Manager of Climbing Instruction (The Cliffs NYC Locations)

 

Posted by The Cliffs Climbing on 01/10/2022


Job Basics

Industry Sector: Outdoor

Job Categories: Management

Company Type: Apparel/SoftGoods, Gym/Outfitter, HardGoods/Equipment, Recreation

State: NY

City: New York

Country:

Required Experience:


Job Type: Full Time

Salary:

Required to Relocate:

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within:


Job Description & Requirements


Job Description

The Regional Manager of Instruction is a responsible and motivated individual, passionate about sharing their knowledge and experience of climbing with others. They will oversee instructional classes, schedules and employees at The Cliffs NYC locations (LIC, Gowanus, Harlem, DUMBO). Report to facility and HQ management teams regarding gym instruction and indoor school programs. Organize and facilitate outings for The Cliffs Outdoors*. Inspect, maintain and keep a log of climbing-related equipment for the gym. *The Cliffs Outdoor responsibilities subject to experience and evaluation.

Roles + Responsibilities

  • Hire, train, review + evaluate instructors
  • Scheduling of instructors and classes
  • Update and make changes to classes and instructional offerings
  • Respond to emails from participants, staff, and management
  • Commitment to customer service and customer satisfaction
  • Reporting and analysis of class numbers
  • Assist gym staff with climbing-related questions and skills
  • Instruct advanced-skills classes (Indoor School)
  • Instruct outdoor skills classes (Outdoor School) + general (toprope) trips
  • Maintain, log, inspect and inventory all climbing-related equipment
  • Travel between NYC facilities


About The Cliffs Climbing

Here at The Cliffs, we believe that climbing isn’t just an activity it’s a shared experience. It’s not just about reaching up, but also reaching out to welcome everyone into this shared space where we leave the city behind and find that one boulder problem or route that just puts a smile on our faces (or the one that tortures us), to challenge ourselves physically + mentally, to support each other, and to forge friendships with people who are like us and people who are not.

Our aim is to offer the best indoor climbing experience, and our climbing walls, routes, and amenities are just the beginning of that experience. Our pulse is comprised of our community and the psych and vibes we bring are what create this space.

The Cliffs strives to be a business that does good: one that brings the benefits of climbing to our local communities, celebrates diversity and constantly strives to be more inclusive, stands for equality and compassion, and models stewardship for the Earth.