The Bicycle Industry Jobs Marketplace


Customer Service and Sales Representative

 

Posted by Planet Cyclery on 01/26/2022


Job Basics

Industry Sector: Bike, Outdoor, Snow

Job Categories: Customer Service, Ecommerce Management, Sales - Company Rep, Tech Rep, Warehouse

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Nutrition, Retailer

State: CO

City: Broomfield

Country: United States

Required Experience: 1 - 3 years


Job Type: Full Time

Salary: Up to $21/ hour DOE

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles


Job Description & Requirements


Customer Service Specialist

Planet Cyclery is a fast growing company looking for passionate and skilled team members to grow with us. Every year has been a bigger year than the last, with only more growth in site. With the rapid growth and popularity of the Cycling Industry, we are looking for cyclists who want to use their knowledge to accel their career with us as we grow!

We aspire to be the premier provider of high quality bikes, components, and apparel for cycling enthusiasts of all abilities through unparalleled and personalized customer service. At the end of the day we’re passionate about getting more people out there pedaling!

Join a collective of cycling experts who bring passion to work everyday and service our community with omni-channel savings to the sickest products on the market with hands on customer service.

As one of the largest providers of highly affordable quality products, Planet Cyclery is looking for a bike enthusiast with customer service and sales experience to enjoy providing excellent outbound sales support, updating inventory content information as it comes up, and resolving customer needs.

If you are someone in the bike industry looking for a non-retail environment or a change this could be the perfect job for you!

Job Requirements

  • 6 plus months of sales and customer service or bike industry experience.
  • Experience with Zendesk, Netsuite, or other programs
  • Prior bike experience is expected, Industry experience is ideal – bottom line you need to know how to ride a bike
  • Weekend availability as needed, overtime can be a sweet thing though

Daily Duties

  • Provide initial contact to web form clients via email, phone, and Live Chat
  • Up-sell and cross-sell while providing a delightful customer service experience
  • Monitor online reputation for customers posting positive and negative feedback
  • Delivery excellent customer experiences through collaboration with other departments
  • Provide real time feedback in how to improve the customer experience

The Team Expectations

  • Be 'clocked in' and ready to start on time always
  • Follow standard operating procedures or innovate them when necessary
  • Remain relevant in industry news, systems enablement, and company culture and vibes
  • A collective approach to getting it done right for the customer on time, every time

Salary

$16 - $21 – Based on experience – see below

Experience

  • Sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Bike Industry: 1 year (Preferred)

Benefits Offered

  • Paid time off
  • Work from home days after 6 months
  • Flexible schedules
  • Health insurance
  • Retirement benefits or accounts
  • Annual fitness credit
  • Employee discounts on pro deals
  • Group Rides

Job Type: Full-time

Pay: Up to $21.00 per hour



About Planet Cyclery

Planet Cyclery is a fast growing company looking for passionate and skilled team members to grow with us. Every year has been a bigger year than the last, with only more growth in site. With the rapid growth and popularity of the Cycling Industry, we are looking for cyclists who want to use their knowledge to accel their career with us as we grow!