Lead Bicycle Technician
Posted by GoodTurn Cycles on 06/28/2022
Job Basics
Industry Sector: Bike, Outdoor
Job Categories: Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff
Company Type: Accessories, Apparel/SoftGoods, Events, Intern, Recreation, Retailer, Retail
State: CO
City: Denver Metro
Country:
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: $41,000 - $50,000 yearly
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Lead Technician
The Lead Technician will be primarily responsible for the completion of service tickets as they arise and for the sourcing of service related parts and materials. They will be the primary technician for all advanced problems: electric diagnosis, suspension service, wheel building, etc. This individual will help dictate the workflow of the service department, order necessary parts and materials and ensure that work orders are completed correctly and on time. The hope for this role is for them to move into a newly created Service Manager position.
Learn more about GoodTurn Cycles at goodturncycles.org
Duties and Responsibilities:
Provide business insight to ED when appropriate
Hire / Train / Empower employees
Inform employees of new policies & procedures
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Assist in maintaining organized inventory
Assist in performing occasional inventory counts
Provide customer service over the phone
Maintain cleanliness / order of shop floor
Maintain high sales ability
Check work email at beginning / end of shift
Provide team with week-end email summarizing open items
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Set priority for work orders
Delegate rental fleet related responsibilities
Delegate mechanic shop related responsibilities
Assist in scheduling shop staff
Perform repairs on customer bikes
Maintain rental fleet
Build new bikes for retail
Maintain stock levels / place orders for mech shop consumables
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Handle warranty items for retail bikes
Handle warranty items for rental bikes
Assist in handling warranty items for accessories
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Work with / train interns
Act as mentor for job trainees
Assist in generating blog posts for GTC website
Assist in staffing local events
Education/Experience:
3-5 years experience in bicycle mechanics
2 years experience servicing Suntour, Rockshox & Fox suspension components
1-2 years diagnosing eBike specific problems
Experience managing people a PLUS
Project management experience a PLUS
PBMA Level 2 Technician - PLUS
Skills and Traits:
High mechanical aptitude
Ability to effectively communicate bike problems to customer
Enthusiasm, high energy level, confidence, resourcefulness
Strong verbal communication skills
Strong leadership and team working skills
Strong record keeping skills
Ability to effectively present information and respond to questions from employees and upper management
Ability to work in a dynamic, multi-functional, multi-cultural environment
Physical Demands:
Able to sit or stand and walk throughout the scheduled work shift
Must be able to ride a bike
Must be able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Able to lift and/or move up to 70 lbs
Typical Working Days / Hours:
8 hrs/day
5 days/wk
Working most weekend days
Pay range $20-$24/hr
Benefits:
Company Health Care incl. Dental & Vision
Paid time off & Paid personal time off
Company shut down from 12/24-1/1
Access to rental and demo fleet
About GoodTurn Cycles
GoodTurn Cycles is a nonprofit social enterprise dedicated helping people achieve better health and providing job training to young people. Our shop specializes in sales, rentals and tours of electric bicycles (e-bikes), and repairs for all bikes.
GoodTurn Cycles is home to a job training program for young people with barriers to employment. Our paid internship program takes our interns through a bicycle mechanics, customer service and mentorship curriculum in which we develop transferrable basic employability skills. Although we have dedicated staff to perform the training, all employees have the opportunity to have a positive impact on our interns through mentor engagement and supplementary training.
