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Fly Fishing Customer Service Associate - AvidMax

 

Posted by Avidmax on 06/16/2022


Job Basics

Industry Sector: Fishing, Lifestyle, Outdoor

Job Categories: Customer Service

Company Type: Retailer

State: CO

City: Centennial

Country: United States

Required Experience: 0 - 1 year


Contact Name: Brady Laehr

Business Phone: 7208363619

Job Type: Full Time

Salary: $18.00 an hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles


Job Description & Requirements


AvidMax is seeking a Customer service representative who is self-motivated, can work independently, and help identify client needs, present and answer questions about our products and services and recommend solutions. This position requires the ability to “wear many different hats” during the day as well as being efficient and accurate with an upbeat personality. A positive attitude and a desire to promptly and resolve potential customer issues or complaints will make you successful in this role.

Job Duties and Responsibilities Include:

  • Answer phones and emails in a timely manner

  • Able to provide accurate information about our products and local fisheries

  • Troubleshoot and create creative solutions to help solve customer issues

  • Assist customers with returns and repairs/warranties of merchandise

  • Stay up-to-date with new products/services

  • Help facilitate customer performance metrics and communication on all of our selling platforms

Skills:

  • Excellent communication and customer service skills. Includes answering phones, resolving questions, customers, and co-workers.

  • Attention to detail in helping customers and operating CRM system.

  • Ability to follow written procedures.

  • Show good Teamwork with co-workers and other divisions within the Company

  • Punctual, Professional appearance and outstanding work ethic.

  • Knowledge of local area lakes, rivers and recreation.

  • Great attitude with high-energy personality.

  • Create a Fun Working Environment

  • Advanced computer skills necessary.

  • Knowledge of fly fishing gear and tactics necessary.

  • Ability to type 30 WPM or better

Experience:

  • Retail Customer Service: 1 year (Preferred)

  • Fly Fishing knowledge

  • POS System: 1 year (Preferred)

  • Local Area Lakes & Fishing: 1 year (Preferred)

  • Computer proficiency

  • Excel and CRM 1 year (Preferred)



About Avidmax

At AvidMax, our mission is to provide fly fishing enthusiasts and all who enjoy the outdoors with unrivaled service, selection, guidance, and value. We conduct our work true to our values, upholding the highest level of integrity and respect for our planet.