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Shipping and Receiving Manager

 

Posted by Wilderness Exchange on 07/25/2022


Job Basics

Industry Sector: Outdoor

Job Categories: Warehouse

Company Type: Apparel/SoftGoods, HardGoods/Equipment, Service, Retail

State: CO

City: Denver

Country: United States

Required Experience: 1 - 3 years


Job Type: Full Time

Salary: 50k

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles


Job Description & Requirements

Shipping and Receiving Manager- Wilderness Exchange Unlimited
Salary- $50k/yr.

The primary responsibility of the Shipping and Receiving Manager is to ensure that the experience of every online customer and employee in the company reflects our core values: to exceed customers’ expectations in every way, to create a positive and rewarding work environment that values both individual excellence as well as teamwork, and to drive the continued success of the ecommerce business. The S&R Manager interfaces directly with the major stakeholders in the company; they lead our warehouse team, and work with our store management, buying team, accounting director, and ecommerce team. Below are the 8 fundamental responsibilities of the position:

Personnel /HR management:

Providing exceptional leadership through example

Overseeing/ prioritizing/ and managing all shipping and receiving and warehouse functions as well as the activities of warehouse staff daily

Hiring, firing, scheduling, and training warehouse staff

Promoting a culture of accountability through performance reviews, feedback on the fly, and ongoing evaluation of staff performance. Providing coaching and mentorship for staff’s professional development 


Web Fulfillment:

Oversee all activities of shipping for the ecommerce platform.
Ship orders accurately and timely and in the most cost-effective way possible
Coordinating timely web picking with store management to decrease incidents of double-sells

Ship online orders taken over phone. Prepare online orders for in-store pick up. 

Watch for and investigate possible fraud

Create RAs. 


Receiving:

Prioritize incoming product to be received

Accurately resolve all incoming shipments to pack slip

Reconcile product received against buyer POs and sticker product

Address shipping discrepancies

Get RA’s, call-tags, credits, etc. from manufacturers when necessary
Resolve all warranty issues satisfactorily in conjunction with store warranty manager

Inventory Management:

Maintain off site inventory at warehouse using Google Docs

Spearhead all product logistics from warehouse back stocking to shop will calls for daily fulfillment. 

Physically maintain warehouse with clear organization and spatial efficiency

Ordering all necessary materials and media for warehouse needs. Running a tight ship


UPS Management:

Audit all UPS invoices for accuracy, pending credits, and claims

File and track claims with UPS for items lost in transit, items that did not meet delivery criteria, etc. 

Issue call tags for customers who need to return items we are responsible for

Handle SurePost claims with USPS

Track/monitor shipping rates

Manage relationship with UPS rep and continually leverage for best possible rates


Customer Service

Amazon

Meet strict customer service guidelines outlined by Amazon like 24 hour response times and professionally resolving all customer issues and complaints

Quickly and effectively respond to all customer reviews and feedback

Customer appeasement for wide array of customer issues 

Defend A-Z Service Claims and chargeback defense/rebuttals

Our URL

Ensure all info@ customer inquiries and issues related to web business are responded to within 24 hours by team

Handle customer appeasement issues effectively


Sales Platform Management:

Amazon

Monitor performance metrics (feedback, late shipments, customer responses, claims, etc.)

Maintain/monitor Amazon’s product listings and images to verify integrity in conjunction with IT team and troubleshoot problems

Our URL

Document any activities that may cause discrepancies between CC batch and POS reporting

Monitor CC/PayPal batches daily and ensure all transactions clear before shipping items

Effectively troubleshoot any issues and develop solutions, which might entail working with IT administrator to fix

Communications:

Stakeholder communication needs -store management daily for web picking and will call of product, buying team for order and product questions, monthly calls with web development and ecommerce team, and ongoing communication with Accounting Director for invoice and order reconciliation

Work to create a “United Front” with management to ensure a consistent message is delivered to all staff


Soft Skills: Impeccable customer service skills, proven leadership skills, ability to multitask and prioritize, exceptional written and verbal communication skills, attention to detail and accuracy, strong organizational skills, and the ability to problem-solve and think critically -and to apply these skills to an ever-evolving warehouse platform and online environment.

Other Job Requirements:

  • 2-3 years previous warehouse and management experience 

  • Must have proof of Covid vaccination

Benefits Include, but are not limited to:

  • Health Care for Full-Time Staff (commencing on the 3rd month of employment)

  • PTO for Full Time Staff (accrual commences on 1 year anniversary of employment)

  • Paid sick leave for all staff

  • 401k plan available with 4% company match (commences on 1 year anniversary of employment)

  • Pro-Deals and discounts on gear

  • Opportunities to win FREE gear

  • Always have a climbing/skiing partner


Please send resume ATTN: don@wildernessx.com, spencer@wildernessx.com, and john@wildernessx.com




About Wilderness Exchange

Wilderness Exchange was founded in 2000 with a twofold mission: To make getting outdoors more affordable and accessible to ALL outdoor enthusiasts and to employ a sales staff passionate about mountain adventure sports in order to provide the highest level of customer service. These values have proven enduring and timeless. Through our own journey from a small consignment shop to one of the leading independent outdoor retailers in the country, this core focus on the customer experience is cornerstone to our success. 

The work environment at Wilderness Exchange is fairly relaxed, but can be fast-paced at times. There is usually always hot coffee available in the morning and cold beer after closing. We are a small group of enthusiastic athletes and outdoor adventurers, so finding an adventure partner is never very difficult. We welcome ALL qualified applicants and strive for diversity, equity, and inclusion amongst our team, our outdoor community, and the Outdoor Industry.