Seasonal Ski Sales & Customer Support

Job Title:

Seasonal Customer Service Associate

Pay: 

$22 hourly 

Reports to:

CS Manager & Assistant CS Manager(s) 

Location:

On-site at our Golden CO headquarters

Role Overview: 

In this role you will be the first line of support for all customer interactions at Powder7. You will work in-store appointments, answer phone calls on the first ring, and respond to emails in a timely manner. Customer Service Associates are ski gear experts and can provide customers with the best equipment recommendations to match their ability, preferences, and budget. You should have excellent writing and communication skills and the ability to act positively and professionally with customers and coworkers—even when things get hectic. Powder7 is built on providing an excellent shopping experience, and our customer service associates keep that mojo alive. 

Role Responsibilities:

• Recommend and sell gear, adjust orders, and solve customer issues via all three facets of customer service interactions:

• In Store

• Phone

• Email

• Assess and check-in customer's equipment for appropriate services for our team of ski techs (tunes, mounts, repairs, etc.)

• Perform binding adjustments for customers as needed.

• Assist customers with order pickups, including having customers sign out all service tickets upon pickup.

• Process returns, refunds, and order cancellations.

• Edit customer orders before fulfillment, and communicate interdepartmentally to make appropriate adjustments. Including:

• Documenting customer requests/interactions in CRM using clear and concise rhetoric

• Physically communicating with members of other departments with customer requests/order adjustments that directly affect those departments

• Assist the shipping team with basic tasks (box making, order picking) on busy shipping days.

• Assist in cleaning the storefront and putting up all gear on the storefront floor continuously throughout the day, and potentially re-stocking inventory in the store.

• Maintain cleanliness of Customer Service office and workspaces. Including: taking out trash/recycling, cleaning/maintaining kitchen and coffee machines, and restocking merchandise left around workspaces. 

• Stay up to date on current product offerings at Powder7 and new or incoming gear.

• Move, organize, and clean/de-sticker tuned demos for the listing staff.

• Other tasks as assigned by managers and supervisors.

When you'll do it:

Starting in August/September timeframe and working until March 31, 2024. 

Peak season schedule (September - March) consists of 4 x 10 hr shifts. If hired, you will be scheduled on to work one weekend day, which in ski shop speak means at least two weekdays off (read: no lines, no crowds, no I-70 traffic. You must be available to work through the holiday season. Retail, baby.

What's in it for you?

• Health insurance

• Dental and vision are not offered

• Product testing

• Professional level coffee/espresso machine

• Discounts on gear

• Access to industry perks

• Company outings and events

• Ski pass reimbursements

• Snack bar

• Delivering stoke to our customers two skis at a time

So, you in?

• 1. Complete the Job Application here.

• 2. Email your resume with your name and job position you're applying for to us at careers@powder7.com 

That's it. We don't accept phone calls, in-person applications, or incomplete applications. Position stays posted until filled.

Equal Employment Opportunity and Diversity statement

We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop, and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live and serve. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.