The Bicycle Industry Jobs Marketplace


Customer Service & Ski Sales

 

Posted by Powder7 on 11/16/2021


Job Basics

Industry Sector: Outdoor, Snow

Job Categories: Customer Service, Retail - Sales

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Retailer, Service, Retail

State: CO

City: Golden

Country: United States

Required Experience:


Contact Name: Powder7 Hiring Team

Job Type: Seasonal Full Time

Salary:

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:


Job Description & Requirements

Customer Service 

Who are you?

A highly motivated and friendly individual who wants to be a part of our Ski Sales and Customer Support Team. You’re stoked on getting people stoked--which means being friendly, approachable, and helpful, but also patient and calm under pressure. You’re physically competent--you probably ski, board, run, bike, hike, climb, swim, paraglide, sled dog race, or some combination of the above. If not, that’s fine, we’ll just have more to talk about if you do. You’re okay with working 10 hours on your feet and are able to lift 10-20lb. (up to 40lb.) fast, frequently, and safely. You work best in a collaborative environment and thrive as a part of a team. You are a self starter, and able to prioritize a variety of tasks to meet deadlines. You have excellent and thorough writing skills. You are adaptable and comfortable with a fluctuating work environment. If you have a paid subscription to Open Snow then you’ll fit right in. If you aren’t super familiar with the ski industry that’s okay, we’ll teach you what you need to know to succeed.

Who are we?

Today, we believe that we have the best ski shop in the Denver area as well as the best ecommerce ski shop in North America. Part of the reason is that we are whole-heartedly committed to providing a great customer experience. We do not sell skis, we help our customers find the right gear for them. We are open year round and continue to dedicate ourselves to skiing. We love biking, running, and everything else you can do on mountains but we try to be the best at something and that thing is helping skiers get the gear they need.

What you'll do:

  • Assist customers looking for ski gear advice via phones, email, and in person

  • Communicate with the warehouse/shipping team

  • Adjust orders based on customer requests

  • Process customer returns

  • Accurately input orders into our system

  • Check in services such as tunes, mounts, and repairs for our team of technicians

  • Be flexible with responsibilities. We’re growing, and it’s exciting. But that means we have to assist other operations within Powder7 to make sure things are moving

  • Maintain a positive and friendly attitude to customers and coworkers alike

  • Clean skis -- lots of skis.

  • Learn about the latest ski gear, technology, and lifestyle. 

When you'll do it:

Starting immediately and working until April 31, 2022. In March, staffing levels are evaluated and considerations about the next year are made. There may be an opportunity to stay on as a fulltime employee of the shop based on performance, work ethic, and the needs of the shop.Historically, 60% of our seasonal employees stay on staff in a full-time role. 

Peak season schedule (October - March) consists of 4 x 10hr shifts (8AM-6PM) with a guarantee of 2 consecutive days off. Off-season schedule (April - September) consists of 4 x 8hr shifts (8AM-4PM). During both seasons you will be scheduled on at least one weekend day, which in ski shop speak means two weekdays off (read: no lines, no crowds, no I-70 traffic). You must be available to work through the holiday season. Retail, baby.

What's in it for you?

  • $20/hr

  • Health/dental coverage.

  • Product testing.

  • Professional level coffee/espresso machine.

  • Discounts on gear.

  • Access to industry perks.

  • Company outings and events.

  • Ski pass reimbursements.

  • Lots of free lunches.

  • A kitchen full of snacks.

  • Delivering stoke to our customers one box at a time.

So, you in?

  • 1. Complete the Job Application here.

  • 2. Email your resume and cover letter to us at careers@powder7.com.

That’s it. We don’t accept phone calls, in-person applications, or incomplete applications. Just click the link above, send the email, and show off your shiny direction-following skills. Position stays posted until filled.



About Powder7

Powder7 is a progressive take on the traditional mom and pop ski shop of years gone by. Operating a successful eCommerce business since 2007, and with a modern storefront nestled in the foothills of the Rockies, Powder7 is able to provide an unparalleled customer experience to skiers near and far. They pride themselves on lightning fast shipping, the fastest tech services in the region, and a friendly, unintimidating atmosphere for their customers. With a selection of over 40 brands of skis, gear, and accessories, as well as thousands of used skis, they truly stock something for every type of skier.