The Bicycle Industry Jobs Marketplace

Director of Electric Bike Service


Posted by Rad Power Bikes on 04/11/2019

Job Basics

Industry Sector: Bike, Fitness, Lifestyle, Outdoor

Job Categories: Management - Team, Retail - Mechanic, Retail - Sales, Tech Rep

Company Type: HardGoods/Equipment, Recreation, TravelandTourism

State: WA

City: Seattle

Country: United States

Required Experience: 10+ years

Job Type: Full Time


Required to Relocate: Yes

Required to Travel: Yes

Employee May Telecommute: No

Job Seeker Must Live Within: 50+ miles

Job Description & Requirements

Why We’re Rad (about us):

Rad Power Bikes is a leading consumer direct ebike manufacturer specializing in high quality yet affordable electric bikes for weekend warriors, hardcore commuters, and family cyclists.


Madly growing and located in Ballard, we are seeking a Director of Electric Bike Service to join our team.


This senior leadership position will be responsible for leading the charge on a fast growing business unit, driving awareness, engagement, and revenue for the Rad Power Bikes brand. Their team will be responsible for consistently delivering relevant and quality services in a sustainable way to our customers across the US, Canada, and Europe. This position reports directly to the CMO.


Why You’re Rad (about you):

  • 10-15 years experience in business development and/or operations for a high growth organization as a senior leader

  • Proven track record of development & implementation of product service concepts

  • Prior experience developing a new business stream

  • Previous experience developing methods, guidelines, and policies to facilitate efficient service delivery

  • An entrepreneurial attitude, drive, and ambition

  • Familiarity with fleet management and physical product service

  • Deep understanding of target markets, pursuing leads & following through to a successful agreement

  • Ability to communicate both technical & non-technical information to customers at all levels

  • Prior experience building a team, both locally & non-locally


Additional Requirements:

  • Past experience in the bike, ebike, transportation, equipment or motorsports industries

  • Experience with software and cloud-based platforms that aid in field service management

  • Ability to travel up to 25% of the time


You get bonus points for:

  • Having worked in a franchise or rapid growth retail or ecommerce business

  • A technical product related degree/background.


Had you been with us last month, you would have:

  • Developed a strategy to enter new markets across the US, Canada, and EU

  • Developed and began implementing a strategy to effectively scale the geographical reach and level of service of Rad Ebike Service

  • Partnered with key stakeholders on ways to monetize build of a new business unit

  • Participated in a deeply collaborative relationship with all departments at Rad

  • Provided leadership, direction, and continuity in the areas of field service operations, staffing optimization and the rollout of a lean and scalable global service offering

  • Identified new service opportunities from conception to execution for our global service offering

  • Other duties as assigned

Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or

About Rad Power Bikes

Since building our first ebike prototypes back in 2007, we've been on a mission to design, build, and support high-quality, feature-rich, affordable ebikes for the masses. We strive to provide the best experience for our entire community of ebike owners through exceptional support, expert staff, and thoughtful design.