The Bicycle Industry Jobs Marketplace

Customer Sales & Support Representative


Posted by Petzl America on 11/06/2019

Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: UT

City: Salt Lake City

Country: United States

Required Experience: 0 - 1 year

Job Type: Full Time

Salary: $15-20/hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

The CSS Rep will provide sales support and in-house account management, in partnership with external sales reps, for the North American Petzl customer base. This includes phone and electronic communication support to prospective dealers, retail employees, and retail customers. The position will work closely with other territory CSS representatives, independent external sales Reps, and the internal sales team to provide frontline assistance with in-bound orders, product questions, delivery status, technical information, and after sales support. They will develop a strong working relationship with Reps and Retailers, as well as participate in occasional travel for trade shows and account meetings.
  • Superior customer relationship care and sales-motivated personality
  • Skillful communicator: in writing, in person, and over the phone
  • Familiarity with Petzl product for both markets (Professional work-at-height and Sport)
  • Outgoing person, enjoys developing relationships and working in a team atmosphere
  • Strong technical aptitude; enjoys learning about and discussing Petzl gear and applications
  • Self-starter and problem solver
  • SAP and Salesforce knowledge
  • High attention to detail


  • Process and manage orders and inquiries about the Petzl products
  • Grow Petzl sales through technical support and education
  • Respond to customer concerns regarding orders, distribution, inventory levels, and logistics
  • Develop and maintain an accurate knowledge of the Petzl product line, its usage, and changes, in order to provide technical advice and product recommendations
  • Efficiently communicate about account information, changes in orders, and service issues with both Retailers and Sales Reps



  • Seeks a long term account management/customer service role, while achieving measurable sales
  • Has experience in the vertical world
  • Projects an unwaveringly positive attitude and maturity
  • Posseses superior accuracy, proofreading, and communication skills
  • Thrives in a fast-paced environment
  • Manages cyclical and daily priorities with minimal supervision


The position is full-time, non-exempt and qualifies for full health and welfare benefits, including a generous paid time off policy, a profit sharing plan, a 401(k) plan with match, and an extensive list of perks. Our workplace environment and policies truly reflect our commitment to being a great place to work.


This job is located in Petzl America's Platinum LEED certified building, located at 2929 Decker Lake Drive, Salt Lake City, UT.

About Petzl America

Petzl's mission is to create innovative tools and services that allow men and women to progress, position, and protect themselves in vertical environments, as well as to light their way in the dark. This drive manifests itself in our never-ending search to find the best solutions for user needs in the spheres of performance, ergonomics, comfort, and reliability. Beyond the product itself, the demands, commitment, and willingness of users to face risks in the field are what guide our approach to supporting them in their pursuit of the inaccessible. From preparation to realization."