Bicycle Customer Service Representative
Posted by Fox Factory on 02/10/2020
Job Basics
Industry Sector: Bike
Job Categories: Customer Service
Company Type: HardGoods/Equipment
State: NV
City: Spanish Springs
Country: United States
Required Experience:
Job Type: Full Time
Salary:
Required to Relocate: No
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
For over three decades, FOX has been an industry leader in the design and development of high- performance shock absorbers and racing suspension products for snowmobiles, mountain bikes, motorcycles, ATVs, UTVs, off-road cars, trucks, and SUVs.
In 1974, Bob Fox started racing his products in motocross and we haven't stopped racing since. FOX has equipped vehicles and racers that have stood atop podiums in every sport we have competed in — from the sands of Baja to the dunes of Dakar.
Our team of engineers perform rigorous tests with our athletes year-round. The data we collect from performance testing and our application of that knowledge to our product is what separates FOX from every other suspension company.
Responsibilities:
= Answers customers' technical questions regarding product or service and operation or maintenance
= Takes care of and settles customer complaints, special orders, or returns via phone or mail
= Attracts potential customers by answering product and service questions; suggesting information about other products and services
= Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
= Operates multiple Ecom channels and handles a high volume of email correspondence
= Process credit payments, while maintaining confidentiality of customer records
= Effectively explain the terms for customer pickup or delivery
= Investigates and corrects errors, following customer and company records
= Adjusts complaints concerning billing or services rendered
= Refers complaints of product or service failure to appropriate departments for investigation
= Coordinates customers' service needs with other departments as required to ensure customer service
= May solicit sale of new or additional services or products
= Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
= Maintains financial accounts by processing customer adjustments
= Recommends potential products or services to management by collecting customer information and analyzing customer needs
= Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors
= Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues
Qualifications:
- 4+ years of Customer Service, Product Knowledge and Strong Technical understanding
- Quality Focus, Problem Solving, Market Knowledge, and knowledge of products and services at a level of complexity that usually involves up to two years of directly related study, training, and/or experience
2 years College Degree or equivalent
About Fox Factory
In 1974, Bob Fox started racing his products in motocross and we haven't stopped racing since. FOX has equipped vehicles and racers that have stood atop podiums in every sport we have competed in — from the sands of Baja to the dunes of Dakar.
Our team of engineers perform rigorous tests with our athletes year-round. The data we collect from performance testing and our application of that knowledge to our product is what separates FOX from every other suspension company.
