Ski Addiction Enabler – aka Customer Service

Posted by Skimo Co on 09/01/2020

Job Basics

Industry Sector: Snow

Job Categories: Customer Service

Company Type: Retailer

State: UT

City: Salt Lake City

Country: United States

Required Experience:

Job Type: Full Time

Salary: $15-20/hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 10 miles

Job Description & Requirements

Ski with us in the morning and then hook up our customers with the perfect gear! Your primary role will be nurturing everyone’s innate passion for climbing and skiing mountains. Backcountry skiing is the ultimate form of exercise with a huge reward: skiing!

Located near the mouth of Big Cottonwood Canyon, Skimo Co is 100% focused on backcountry skiing. We offer competitive wages, opportunities for advancement, and of course, pro-deals on all the tools of the trade.

Duties:

= Become an expert on the latest ski mountaineering gear. 

= Provide superior customer service online, on the phone, and in the store.

= Listen to customers and truly understand their needs and desires.

= Prioritize and answer emails ranging from gear questions to warranty issues.

= Assist customers with choosing boots remotely using our “Boot Finder.”

= Answer online questions from our customers about specific pieces of gear.

= Check orders for accuracy and compatibility between products.

= Problem solve with team members to troubleshoot any issues our customers may have.

= Operate our Point of Sale system for sales, returns, and warranties.

= Answer phones and process customer requests with our POS.

= Navigate our website competently to help answer customer questions. 

= Attend all brand clinics.

Requirements:

= Patience for extensive conversations about gear and first world problems.

= Excellent written and oral communication skills, including grammar and spelling.

= Attention to detail and ability to follow through on tasks.

 = Team player who is willing to assist fellow team members when necessary.

About Skimo Co

Our passion is our product!  Skimo Co is North America's first and only ski mountaineering specialty store, and we believe in what we sell. We strive for work/life balance, opening at 11am to make sure we have time to get into the backcountry each morning. Our customers wouldn't trust us if we didn't test the gear!

We have a strong online presence and one retail location at the base of the Wasatch Mountains in Utah, where we are the local experts in fitting touring boots, mounting tech bindings, and all things skimo. We offer health benefits, 401k matching, and more.