Customer Service
Posted by ROTOR America on 10/19/2020
Job Basics
Industry Sector: Bike
Job Categories: Customer Service, Warehouse
Company Type: HardGoods/Equipment
State: UT
City: Salt Lake City
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary:
Required to Relocate: Yes
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within:
Job Description & Requirements
High level: this position supports Inside Sales & Technical staff by fielding incoming customer calls, entering orders in our SAP system, and assisting daily packing & shipping in the warehouse.
Customer Service
- Provide general customer service support to consumers & retail partners including: technical product information, order status detail, product availability, & general ROTOR information.
- Receive & distribute inbound phone calls and emails to appropriate office personnel.
- Enter, confirm & ship all orders with urgency, manage open sales orders to ensure timely delivery and communicate any delays or backorders to Inside Sales Lead to determine best course of action.
Warehouse
- Daily processing of shipments, including FedEx, USPS, UPS, and truck shipments
- Coordinating and prioritizing the shipping operation as it relates to e-comm, B2B, and team/club orders.
- Billing and processing of said shipments.
- Work with warehouse team to assemble, package and ship orders accurately.
- Work with Sales Lead to review accurate order picking.
Qualifications
- Passion for talking about bike stuff! A lot!
- People person: you are an engaged & patient listener with a fondness for playing bottom bracket phone psychic.
- Self-starter: you will look for solutions (and google!) before pulling colleagues off-task.
- Entrepreneurial mindset: we are all responsible for the success or failure of the company. You look for opportunities to further the ROTOR brand.
- Systems oriented: look for ways to structure your work to make it more efficient.
Specific job-oriented skills and personal characteristics:
- People Person – You need to be able to charm the socks off just about everyone you meet. You’ll be fielding emails & phone calls from a variety of different types of customers & you’ll need to make a great impression right from the start.
- Systems Oriented – You’ll be involved in coordinating, organizing, and supporting our sales & marketing efforts working in variety of different software programs. This position requires someone who is extremely organized, able to multi-task, and excel in a fast paced environment.
- Self-Starter – We are a challenger brand & are looking for motivated, ambitious, & creative people who take initiative & solve problems without constant management.
- Tech Savvy – In addition to basic knowledge of Microsoft Applications- Word, Excel, Power Outlook, you’ll need to embrace and understand digital challenges as presented by the all powerful SAP software.
- Team Player – We need you to be ready and willing to help with all company sales and marketing initiatives at the drop of a hat. The right candidate for this job will be able to roll with the punches with a smile on their face!
And the boring stuff:
- Minimum of 1 year of sales/customer service related experience.
- Experience with SAP, Microsoft Office & Excel is preferred.
- Experience in a bike shop is a plus, doubly so if you were a mechanic.
- College degree preferred.
Physical demands:
- Work is typically performed in normal office environment.
- Ability to communicate via phone & email at high volumes.
- Light lifting (under 50 lbs.) may be required periodically.
- Potential for moderate domestic travel in support of retail events, trade shows, etc.
About ROTOR America
ROTOR Bike Components is a brand built on innovation. From our Q rings to the Gold Award-winning 2INpower, we strive to create the boldest advancements in the bicycling industry. With headquarters and production in Spain, ROTOR is committed to driving innovation for cyclists everywhere.
