Product Services Representative

Posted by SCARPA North America on 03/01/2021

Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: CO

City: Boulder

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $15-$16/hour

Required to Relocate:

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

GENERAL PURPOSE OF JOB: The SCARPA N.A. (SNA) Product Services Representative’s (PSR) primary responsibility is to work with guidance from the Product Services Coordinator to provide warranty, repair, customer service and communication to the SNA retail dealers, retail employees, pros and direct consumers.  The PSR is an in-house warranty and repair specialist tasked with supporting the efforts of the Product Services Coordinator in assessing and solving product return issues that occur with SCARPA products and other SNA distributed brands.  The PSR also assists in providing warranty and repair service and support for the SNA independent sales force as well as the SNA Management team.

Requirements

OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):

• Maintain quality service by establishing, following, and enforcing organization quality system standards.
• Uphold SNA’s core values and mission statement and business goals.
• Complete other duties as assigned from time to time by your manager.
• Maintain technical knowledge by attending sales meetings and product meetings.
• Conduct self according to SNA’s policies/Handbook.

CUSTOMERS

Internal: SNA Administrative and Sales staff, Executive Team, Purchasing, Logistics, Warehouse, Marketing Services, Quality Assurance, Finance

External: SNA Dealer Network, Professional and Institutional customers and end consumers.  External repair centers and partners.

EDUCATION and EXPERIENCE

Bachelor’s degree (B.A. /B.S.) from four-year College or university and two to five years related experience/training; or equivalent combination of education and experience. Specialty retail and/or technical footwear knowledge preferred.

REQUIRED LICENSES, CERTIFICATES OR KNOWLEDGE

Passport, Valid Drivers License

PHYSICAL DEMANDS

Lifting to 50lbs. Occasional light to strenuous hiking, backpacking, climbing and skiing.

WORK ENVIRONMENT

Business office, warehouse, trade show booth, travel (local and regional events) and work hours as needed to accomplish goals.

EMPLOYER’S RIGHTS

This job description does not list all the duties of the job.  Additional duties may be assigned at any time.  You will be evaluated in part based upon your performance of the tasks listed in this job description.  The employer has the right to revise the job description at any time.

About SCARPA North America

In 2005, SCARPA opened its North American headquarters, headed by veterans of the outdoor industry in North America. This followed many decades of the SCARPA brand being handled by distributors in the U.S. and Canada. The Boulder, CO office now assists with product development for the U.S. and Canada and oversees sales and marketing in North America.

We are passionate about our sports; we are passionate about boot making; we are passionate about performance.