Industry Sector: Outdoor
Job Categories: Customer Service
Company Type: HardGoods/Equipment
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Required to Relocate:
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within:
GENERAL PURPOSE OF JOB: The SCARPA N.A. (SNA) Product Services Representative’s (PSR) primary responsibility is to work with guidance from the Product Services Coordinator to provide warranty, repair, customer service and communication to the SNA retail dealers, retail employees, pros and direct consumers. The PSR is an in-house warranty and repair specialist tasked with supporting the efforts of the Product Services Coordinator in assessing and solving product return issues that occur with SCARPA products and other SNA distributed brands. The PSR also assists in providing warranty and repair service and support for the SNA independent sales force as well as the SNA Management team.
OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):
- Maintain quality service by establishing, following, and enforcing organization quality system standards.
- Uphold SNA’s core values and mission statement and business goals.
- Complete other duties as assigned from time to time by your manager.
- Maintain technical knowledge by attending sales meetings and product meetings.
- Conduct self according to SNA’s policies/Handbook.
Internal: SNA Administrative and Sales staff, Executive Team, Purchasing, Logistics, Warehouse, Marketing Services, Quality Assurance, Finance
External: SNA Dealer Network, Professional and Institutional customers and end consumers. External repair centers and partners.
EDUCATION and EXPERIENCE
Bachelor’s degree (B.A. /B.S.) from four-year College or university and two to five years related experience/training; or equivalent combination of education and experience. Specialty retail and/or technical footwear knowledge preferred.
REQUIRED LICENSES, CERTIFICATES OR KNOWLEDGE
Passport, Valid Drivers License
Lifting to 50lbs. Occasional light to strenuous hiking, backpacking, climbing and skiing.
Business office, warehouse, trade show booth, travel (local and regional events) and work hours as needed to accomplish goals.
This job description does not list all the duties of the job. Additional duties may be assigned at any time. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise the job description at any time.