The Bicycle Industry Jobs Marketplace

Axe Product Specialist


Posted by Grand Forest on 07/08/2023

Job Basics

Industry Sector: Outdoor

Job Categories: Business Opportunities, Customer Service, Ecommerce Management, Management - Product -Brand, Sales - Company Rep & Support

Company Type: Apparel/SoftGoods, HardGoods/Equipment

State: SC

City: Summerville

Country: United States

Required Experience: 3 - 5 years

Contact Name: Carrie Bovender

Business Phone: 843-875-0240

Job Type: Full Time

Salary: 50,000-60,000

Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

Axe Product Specialist

Grand Forest we love Axes! Especially the Gränsfors Bruk heritage brand we represent. We are looking for a Product Specialist who will share this passion with our customers. Someone who is enthusiastic about outdoor life, appreciates high quality hand tools and is an excellent team player would be a great fit. As a product specialist, this employee will share an in-depth knowledge of the heritage tools we represent, with passion! This is achieved by understanding the complexities of the outdoor market and its customers. This employee will be primarily focused on our Axe line while fully supporting our other outdoor products.

Why work with us?

We are a vibrant, growing company and we love to keep moving in all directions. It is fun to work with a small group of passionate professionals where our moto is “Our dedicated group effort, built on loyalty, integrity and mutual respect enables us to live, laugh and grow”.


Brand Awareness and Building

  • Communicate with our customers about out products, both retail and dealers
  • Successfully maintain current B2B accounts
  • Research and facilitate the onboarding of new reseller accounts throughout the US
  • Periodically attend trade specific shows to highlight the product and acquire new accounts

Customer Service

  • Accurately process sales orders into company specific ERP system
  • Inform, educate, and communicate with customers via online portal and phone inquiries
  • Process returns and warranties
  • Maintain inventory with accurate counting and storage

Tool maintenance, repair, and preservation

  • Service customers and internal products with sharpening and rehandling of Axes
  • Teach correct techniques of sharpening and rehandling
  • Repair products as needed

Required Attributes

  • Strong work ethic
  • Team Player
  • Passion for learning
  • Detail oriented
  • Adaptability
  • Positive attitude
  • Punctuality

Desired Qualifications

  • Working knowledge of quality hand tools
  • Exceptional customer service skills to include email, in-person and phone communication
  • Organization and flexibility to maintain various tasks independently
  • Excellent computer skills within the Microsoft Suite
  • Aptitude to learn and retain detailed product knowledge


Accrued Paid Time Off (PTO)

401K with company match

Medical, dental, vision, disability, life options

Job is based out of the Summerville SC location 

Apply through or apply online at

About Grand Forest

Grand Forest Inc is an Independently Owned U.S. Sewn Products Manufacturer and Importer, Specializing in Design, Development, and Distribution of Quality Goods
  • US Distributor of Gränsfors Bruk Axes and Tove® Wrecking Bars
  • US Distributor of Woolpower® Thermal Undergarments
  • Manufacturer and Distributor of SwedePro™ Chain Saw Protective Apparel