Customer Service/Office
Posted by Six Moon Designs on 06/14/2021
Job Basics
Industry Sector: Outdoor
Job Categories: Admin/Clerical, Customer Service, Design - Graphic, Editorial-Video-Photo, Social Media - Digital Marketing
Company Type: Accessories, HardGoods/Equipment, Recreation, TravelandTourism
State: OR
City: Beaverton
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: Based on Experience
Required to Relocate: Yes
Required to Travel: No
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
40/hour full-time employee
Compensation based on experience
Benefits:
o Paid holidays
o Accrued PTO up to 10 days in first year.
o 100% Health insurance for Employee after 90 Day probational period
o IRA Match after 90 Day probational period
Main responsibilities:
Customer Service:
o Answer phones
o Respond to customer emails
o Return calls to voicemails
o Handle warranty claims
o Handle returns, exchanges, and other issues from customers
o Customer support for tent set up and backpack fitting
Office Responsibilities:
o Maintain/update our webpage.
o Arrange and coordinate all repairs of returned items
o Assist and Help with Social Media/weekly newsletter
General Responsibilities
o Available to travel 2-4 times per year to weekend festivals where SMD has a booth to expand brand awareness to customers or to trade shows when needed
o Ability to lift to 50lbs
o Light cleaning of common areas of office
Qualifications:
o High School degree or equivalent
o Familiarity with MS Office Suite, Publisher, Excel, Word, PowerPoint
o Familiar with Adobe Suite
o Fast Learner, who is coachable
o Self-starter, who can work on their own yet integrate as part of the team as needed
o Ability and willingness to identify a problem and suggest solutions to correct issues as we move forward.
o Must be able to communicate effectively in multiple areas such as phone, in person and email.
o Ability to work full-time Monday-Friday 7:00 am - 4:00 pm at our Beaverton facility.
Bonus Qualifications:
o Sewing Skills
o Knowledge of Shopify.com
o Working Knowledge of Ultralight Gear
o Graphic Design Experience
o Video Work experience
o Prior Outdoor Retail Experience
o Photo Editing Experience