The Bicycle Industry Jobs Marketplace


Dealer Services

 

Posted by Trango/eGrips on 07/12/2021


Job Basics

Industry Sector: Outdoor

Job Categories: Customer Service

Company Type: HardGoods/Equipment

State: CO

City: Lafayette

Country: United States

Required Experience: 3 - 5 years


Job Type: Full Time

Salary:

Required to Relocate: Yes

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:


Job Description & Requirements

DEALER SEVICES ROLE SUMMARY

This position is an essential link between our customers, reps, and management teams.  Responsibilities include supporting our Territory Manager and providing outstanding service and communication to our existing dealers while developing and implementing marketing and sales support tools to leverage these dealers and potential new accounts.  This position is also expected to become the technical product expert in GTHI brand products.

ESSENTIAL DUTIES & RESPONSIBILITIES

CUSTOMER SERVICE

                     This position calls for regular, close communication with customers, dealers, sales management, Territory Managers, marketing and other operational staff to get orders delivered to the dealer’s satisfaction. This includes:

            •                     Works towards sales goals set by the Director of Sales, to be reviewed monthly, quarterly, and annually

            •                     Work with Territory Managers to research and target new accounts through networking and internet searches

            •                     Coordinate with Territory Managers to implement sales programs in conjunction with Director of Sales that will drive incremental and profitable sales volume for the brand

            •                     Adhere to sales, travel, and marketing budgets as provided by the Director of Sales

            •                     Track sales/service calls with daily reporting to maintain all customer information and contact history in the CRM database

            •                     Actively leverage knowledge of competitors and customers to enhance competitiveness and ability to grow market share

                     Manage the sales order process for GTHI dealers, gyms, consumers, and pro purchase orders and returns.

 

DEALER SERVICES

                     Prioritize entering all dealer orders accurately generated within 24 hours of receipts and orders confirmed to customer via the customer’s preferred communication method.  This includes pre-season as well as ASAP orders and all promo orders that support sales to dealers.

            •                     Requires clear knowledge of inventory and availability levels

            •                     Requires knowing account details intimately in order to appropriately service and maintain account relationship

            •                     Technical proficiency in running appropriate sales reports needed for order operation functions (to include open orders, backorders, inventory analysis, etc.)  

            •                     Assist in inventory analysis and management with appropriate brand staff in order to ensure product is available for order processing

            •                     Enter, track and release ASAP and pre-season orders per guidelines and maintain dealer terms programs

                     Process all dealer returns and warranties

PRODUCT AND EVENT RESPONSIBILITES

                     Gain expert technical knowledge of all products and programs

            •                     Develop communication tools and hard resources to share technical and specific product information with consumers, dealers, Territory Managers, etc.

                     Travel may include visits to assigned territories, trade shows, and some consumer and marketing events

REQUIREMENTS

•             5 Years of combined experience in the market 

•             Enthusiastic Climber

•             Strong technical aptitude

•             Strong commitment to detail and process

•             Customer Service and/or selling experience preferred

•             Friendly and personable nature required

About Trango/eGrips

At Trango, our ethos is simple: pursue what you love and encourage others as they do the same. We believe that whatever discipline you’re into and whatever ability level you’re at, you are a climber. Our company is passionate about creating innovative, solution-oriented products that help climbers pursue the sport we love. Every Trango product fills a specific need in the quiver of the modern climber. That’s why you can always count on Trango gear to deliver something extra. We are out at the crag falling in love with our next idea before we ever share it.