Retail Store Manager
Bend, Oregon
Business Unusual
At Ruffwear, we believe success goes beyond making great gear. Started as a one-person endeavor in 1994, Ruffwear has gained the support of dogs and humans around the world and is one of Outside Magazine's 100 Best Places to Work. Known for innovative products that help people and dogs of all abilities enjoy outdoor spaces together, our “pack” values diverse thinking and voices from different backgrounds. We appreciate a willingness to take intentional risks that promote creativity, strengthen customer relationships, and reduce our impact on the planet. Our privately held company reinvests profits back into our business to keep it sustainable and nimble, and we partner with organizations like The Conservation Alliance to help protect the lands and waterways where canines and humans connect and thrive. Based in Bend, Oregon, we test our products and explore with our own dogs among our nearby forests, rivers, and mountains. Our headquarters recently underwent an innovative renovation to provide a workspace that enhances the wellbeing and creativity of our pack. Our warm and collaborative atmosphere fosters the sharing of ideas through respectful and stimulating dialogue and helps us implement new initiatives with gusto.
Summary/Objective
This position is responsible for managing the daily operations of the retail store and leading a team by empowering them to create a best in class retail customer experience.
Position Requirements
- Complete store operational requirements by scheduling and assigning employees; following up on work results.
- Hire, train, and develop staff to represent the Ruffwear brand and deliver an exceptional in person experience for our customers.
- Identify and implement opportunities to improve process and team member’s productivity.
- Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identify current and future customer needs by establishing rapport with customers to understand service requirements.
- Ensure availability of merchandise and services by approving contracts; maintaining inventories.
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Market merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Secure merchandise by implementing security systems and measures.
- Connect to the community by hosting virtual and in person events designed to educate, connect to the brand, and product.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Supervisory Responsibility
- Retail Sales Associate(s)
Work Environment
While performing the duties of this job, the employee regularly works in an office setting.
Travel
Required Education and Experience
- 3+ years of experience leading a team.
- 2+ years of retail experience.
- Ability to handle difficult situations in a calm, effective, and professional manner.
- Problem-solving aptitude.
- Enthusiasm for staying current on customer service best practices and trends.
- Experience developing and managing budgets
- Event management.
- The ability to work in a fast-paced, self-directed, diverse, and collaborative environment.
- Superb communication skills, whether in person, over the phone, by email or chat.
- POS system experience.
- Passion for dogs and first-hand understanding of the interactive bond between canines and humans.
Preferred Education and Experience
- Retail assortment planning and merchandising experience
- Working knowledge of all things Apple, including operating systems and apps.
- Experience in the outdoor and/or consumer products industry.
- Customer service management in a supply chain environment.
- Passion for the outdoors.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee to do this job.
