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Dealer Services Representative


Posted by Umpqua Feather Merchants on 08/25/2021

Job Basics

Industry Sector: Fishing

Job Categories: Customer Service

Company Type: Accessories

State: CO

City: Louisville

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $15-20 / hour

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements




Job Title:  Dealer Services Representative

Job Type: Full-time (4 x 10 hour days), Full benefits including medical, dental, vision, paid holidays, and PTO

Salary Range: $15-20 / hour

Department:  Dealer Services

Submit Resume and Cover Letter To:  Merry Martin


In the early 70’s Umpqua Feather Merchants revolutionized the way business was done in the fly fishing industry, particularly in regard to the most indispensable piece of equipment used by every fly fisher...their flies!  Today, you will find no flies more skillfully tied than those available from Umpqua Feather Merchants.


We are looking for a Dealer Services Representative to join our team at the company’s headquarters in Louisville, CO.  Our Dealer Services position is a dynamic role that is key in supporting our sales team in maintaining current customer relationships as well as with daily operational tasks.  The ideal candidate needs to possess a strong positive can-do attitude, be self-motivated and highly driven to provide industry leading customer service.  



·         Maintain the Company’s industry-wide reputation for excellence of service

·         Using proper etiquette, answer calls and emails in a timely, polite and professional manner

·         Accurately process, track and monitor all incoming customer orders and returns

·         Efficiently and professionally respond to customer and sales representative questions or concerns pertaining to orders, product availability, pricing, and delivery

·         Research more complex problems which may include order tracking, revisions, returns, credit memos or post sales issues

·         Audit all orders for accuracy and to ensure they are completely processed within appropriate time parameters

·         Prepare and analyze business reports, as needed

·         Coordinate and resolve all customer complaints, problems, and queries

·         Maintain a positive, helpful attitude and ensure customer satisfaction!



·         Exceptional organizational and time management skills with strong follow-through and attention to detail

·         Highly effective verbal, written and interpersonal communication and customer service skills

·         Excellent analytical and problem-solving skills

·         Ability to meet multiple deadlines and effectively prioritize daily workload

·         Team oriented yet confident and reliable to work autonomously, meet multiple deadlines and effectively prioritize daily workload

·         Ability and willingness to learn about company products, programs, and mission

·         Desire to continually improve systems, services, and communication

·         2 + years of sales and/or customer service experience required, preferably in a consumer product or dealer based environment

·         Proficient computer skills in Microsoft Office suite (Excel: vlookup, pivot tables).  Experience with Microsoft Dynamics NAV or Navision is a plus.  Strong typing and 10 key skills



About Umpqua Feather Merchants

Umpqua Feather Merchants, a forty-six year old company and the world's foremost manufacturer and distributor of premium quality fishing flies worldwide.