Bicycle Service Technician

Service Technician - Littleton

GoodTurn Cycles is a nonprofit organization that provides job skills training to young adults that have not found success in traditional education or employment systems by providing job skills training and mentorship that unveils participants' self worth. Our paid job training program is held in our two retail electric bicycle shops. Our retail venture funds the job training program so that we are not as dependent on the charitable contributions of our supporters. 

Join GoodTurn Cycles and join a team that is making a difference in our community through bicycles. 

The Service Technician will be responsible for completing basic repairs on customer bikes and building new bikes. Occasionally the Service Technician will be asked to help in the retail portion of the shop. 

Approximate breakdown of work: 80% Service | 20% Sales & Customer Service 

Duties and Responsibilities:

• Perform repairs on customer bikes

• Maintain rental fleet

• Build new bikes for retail 

• Maintain proper service area records and documentation

• Write accurate and thorough service tickets

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• Assist in performing occasional inventory counts

• Provide customer service over the phone

• Maintain cleanliness / order of shop floor

• Maintain high sales ability

• Check work email at beginning / end of shift 

• Provide team with week-end email summarizing open items

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• Act as mentor for job trainees

• Assist in generating blog posts for GTC website

• Staff local events

Education/Experience: 

• High School Diploma or GED

• 1-2 years experience in bicycle mechanics PREFERRED

• Experience working in the bike industry a PLUS

Willing to train motivated, passionate, and dependable individuals. 

Skills and Traits:

• High mechanical aptitude

• Ability to effectively communicate bike problems to customer

• Enthusiasm, high energy level, confidence, resourcefulness

• Strong verbal communication skills

• Strong leadership and team working skills

• Strong record keeping skills

• Ability to work in a dynamic, multi-functional, multi-cultural environment

Physical Demands:

• Able to sit or stand and walk throughout the scheduled work shift

• Must be able to ride a bike

• Must be able to perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

• Able to lift and/or move up to 70 lbs