The Bicycle Industry Jobs Marketplace

Customer Experience Manager


Posted by HLC on 01/27/2022

Job Basics

Industry Sector: Bike

Job Categories: Customer Service

Company Type: Accessories



Country: United States

Required Experience: 3 - 5 years

Job Type: Full Time


Required to Relocate: No

Required to Travel:

Employee May Telecommute: Yes

Job Seeker Must Live Within:

Job Description & Requirements

Have you led a team to provide best in class service?  Are you someone who can ensure high quality customer touchpoints across the customer journey is engaging, efficient and effective?  Can you drive customer retention and increase customer satisfaction and lead your team to do the same?  AND work remotely?

At HLC, we are looking for someone to lead our customer experience team.  This role requires someone who can use their proven track record as a team leader process detailed work in a high-volume environment and passion for the customer to meet expected key objectives.  If you combine that with a passion for the outdoor industry, and knowledge of bicycle parts and accessories, even better. 

On our side, you should know that HLC is one of the largest distributors of bicycle parts and accessories in Canada and the USA. We wear that badge with pride, because it took a team of exceptional employees to get there!

Our employees are the heart and soul of our business. That’s why, in addition to standard benefits including insurance and 401k, we share our profits with our employees, we offer discounts on the equipment we distribute, we offer the opportunity to work remotely and so much more!

Once you get to know us, we think you’ll agree, there is no better place to work! In the meantime, to help us get to know you, we would love it if you’d submit a short (under 2 minutes please) video introducing yourself to us (not required, we just love meeting new people).  Of course, we want you to send your resume too!  Please send everything to  Want to learn more about us?  Please visit us at


About HLC

For over 25 years, HLC/Hawley LLC has been committed to empowering independent bicycle dealers with a selection of today's best brands, products and services. Our growth and success are the direct result of our commitment to offer the best possible customer service to our dealers.