The Bicycle Industry Jobs Marketplace

Service Advisor


Posted by Trek Bicycle Store of Mount Pleasant on 08/05/2023

Job Basics

Industry Sector: Bike

Job Categories: Customer Service, Operations, Retail - Bike Mechanic - Ski Technician, Retail - Management- Staff, Retail - Sales, Tech Rep

Company Type: Accessories, Apparel/SoftGoods, HardGoods/Equipment, Recreation, Retailer, Retail

State: SC

City: Charleston / Mt. Pleasant

Country: United States

Required Experience: 3 - 5 years

Contact Name: Dan Kelley

Contact Cell: 8436088429

Job Type: Full Time

Salary: $18-25/hr

Required to Relocate: Yes

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

We are looking for experienced and dependable Service Advisor and Production Technicians to join our two stores in Charleston County, SC. The ideal candidates for these positions will be very knowledgeable in the wide range of current and older componentry, including road and mountain bike drivetrains, wheels, suspension, and braking systems; has prior bike shop experience as service advisor or lead technician; and enjoy working in a fast-paced environment. The right candidate will be a professional, good communicator, a self-motivator and organized.

Responsibilities for Service Advisor:

  • Identify customer needs and present options.
  • Perform preventive maintenance and check-up procedures
  • Diagnose repair and maintenance issues
  • Explain how the diagnosis was reached
  • Present repair estimates
  • Schedule approved work orders
  • Complete some production work
  • Complete required training coursework online

Responsibilities for Technicians:

  • Perform assigned work efficiently and accurately
  • Communicate with Service Advisor and customers about scope changes
  • Maintain accurate transactions
  • Support sales floor with assembly, stocking, accessorizing
  • Communicate work order completions
  • Complete required training coursework online


  • Vision & Dental
  • Primary Care
  • Paid time off
  • Professional development assistance
  • Simple IRA with company match
  • Employee discount

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Reliably commute or willing to relocate with an employer-provided relocation package

About Trek Bicycle Store of Mount Pleasant

Trek Bicycle Stores of Charleston, Mt. Pleasant, and Savannah are locally owned and operated, working closely with the residents and cycling community in the Lowcountry to change the world one bike at a time! We relish the ability to be a part of such a great area - where outdoor living and mild temperatures combine to make year round biking a reality!

Great service is not the result of chance. Exceptional service is our tireless pursuit, in our efforts to create and deliver the best bike shop experience in the world, we train year-round to provide our customers with the information and insights they need to find the right products. We partner with the best bike brands in the world, sharing knowledge and creating enduring partnerships. Through collaboration and great service we strive to build lifelong relationships with our customers, bringing you the best bike shop experience imaginable.