Technical Support and Warranty Representative
Posted by Full Speed Ahead on 09/11/2023
Industry Sector: Bike
Job Categories: Customer Service
Company Type: HardGoods/Equipment
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Required to Relocate: Yes
Required to Travel: Yes
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Full Speed Ahead (FSA) is hiring for a Tech position in Mukilteo, WA. We are looking for someone with GREAT customer service skills and professional behavior that has 3 to 5 years of bicycle mechanic experience. The position is not remote and requires you to work in office full time in Mukilteo, WA.
Our Ideal candidate will:
-Be friendly and well spoken
-Be passionate about bicycles
-Enjoys delivering great customer service
-Have 3-5 years of experience as a bicycle mechanic
FSA’s Tech department employs experienced bicycle mechanics to support a broad scope of duties within the company. As a Tech Team member, you will communicate with customers on warranty and technical support issues via phone and email as well as work closely with sales and marketing teams. Additional responsibilities include quality control and opportunities to participate in product development, trade shows, and events.
FSA is a global company offering a competitive compensation and benefits package including company sponsored medical and dental insurance, 401K and inclusion in monthly sales bonus program. Compensation starting at $39,000 or more based off experience.
About Full Speed Ahead
Full Speed Ahead (FSA) produces world class bicycle components for road cycling and mountain biking and we support many of the world's leading road and mountain bike teams.