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Warehouse Associate/Warranty Repair


Posted by Excalibur Crossbow Canada Inc. on 02/27/2024

Job Basics

Industry Sector: Hunting/Shooting

Job Categories: Warehouse

Company Type: HardGoods/Equipment

State: MA

City: Westfield

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time


Required to Relocate:

Required to Travel:

Employee May Telecommute: No

Job Seeker Must Live Within:

Job Description & Requirements

What Excalibur has to Offer:

  • Straight shifts, no rotation
  • Bonus program
  • Casual work environment
  • Employee benefits after 90 days
  • 401(K)
  • Excellent employee discount on premium archery equipment and accessories
  • Tuition reimbursement and skills training

Excalibur Crossbow is the leading manufacturer of crossbows and accessories. We have been producing crossbows that are accurate, powerful, and reliable, for over 40 years.

What you will do:

The Warehouse Associate provides support to TightSpot and Ripcords’s US Distribution Center, and Excalibur’s, TightSpot’s and Ripcord’s US Warranty Depot. The incumbent will receive product deliveries and warranty returns; pull, assemble, repair, and ship orders (TightSpot, E-commerce, Ripcord, and warranty returns); process RMAs.

The individual will be responsible for:

  • Unload and receive product, and communicating any discrepancies
  • Receive, pick, and process and close orders electronically through the ERP system
  • Stage shipments and complete shipping paperwork
  • Manual material handling (use of pump truck / pallet jack and rolling safety ladder); packages ranging from envelopes to boxes weighing up to 44 lbs.
  • Maintain equipment and work area, keeping it safe, clean and organized.
  • Responsible for supporting and adhering to company safety and operating policies and procedures.
  • Receive, perform warranty repairs, and complete RMA within Renewity and communicate with Kitchener Warranty and Customer Service department.
  • Respond to customer questions, concerns, and requests for updates (email and phone communication)
  • Package repaired product for return and customer direct sales and arrange for shipment
  • Evaluate shipping options based on cost and turnaround time and arrange shipments
  • Using shipping software programs, input shipping particulars and produce waybills and shipping labels
  • Maintain the integrity of product inventory; perform cycle counts as required and report any shortages to the Production manager
  • Work with the Production manager to create transfer orders to maintain accurate inventory levels
  • Ensure that operations are carried out safely and in accordance with state and municipal legislation
  • Perform other duties as assigned.

Do you have what it takes?

  • Excellent customer service skills.
  • Strong mechanical aptitude and solid knowledge of archery equipment (acquired through work experience or personal interest).
  • Bow technician or bow repair experience is considered an asset.
  • Ability to work independently as well as part of a team.
  • Must be able to manage, prioritize, schedule, and complete tasks, assignments, and projects with minimal supervision.
  • High level of accuracy and attention to detail.
  • Must be able to recognize problems and proactively develop countermeasures and solutions— be a self-starter.
  • Effective verbal and written communication skills.

Qualifications Required Are:

    • Minimum of 1 year of warehouse experience, including shipping, receiving and material handling.
    • Secondary school diploma (post-secondary education an asset).
    • User-level computer experience using MS Office (Outlook, Excel), internet use and shipping software. ERP experience preferred.
    • A successful background check will be required as part of the hiring process.

About Excalibur Crossbow Canada Inc.

Excalibur Crossbow is the leading manufacturer of crossbows and accessories. We have been producing crossbows that are accurate, powerful, and reliable, for over 40 years.