The Bicycle Industry Jobs Marketplace

Inside Sales & Customer Service


Posted by HLC on 03/29/2024

Job Basics

Industry Sector: Bike

Job Categories: Customer Service, Sales - Inside - Product & Reservations

Company Type: Accessories

State: ON

City: Lexington

Country: Canada

Required Experience:

Job Type: Full Time


Required to Relocate:

Required to Travel: Yes

Employee May Telecommute: Yes

Job Seeker Must Live Within:

Job Description & Requirements

Our Insides Sales/Customer Service agents provide customer service to out Canadian retailers and consumers, as well as support our Outside Sales Representatives to grow sales within their territory.  

Key responsibilities include:

·      Provide customer service to our existing customers through sales calls, emails and chat;

·      Support their attributed Outside Sales representative(s);

·      Build positive relationships with retailers and consumers;

·      Coordinate and execute sales programs within the territory;

·      Process and follow-up sales orders;

·      Prepare and present sales presentations and quotes;

·      Establish a regional business plan that supports HLC’s national initiatives;

·      Maintains up-to-date knowledge of bike products;

·      Prospect for and confirm new business;

·      Develop and maintain key relationships;


Qualifications for this role include:

·      Post-secondary education, with business degree being preferable;

·      Proficiency in Excel and strong written and verbal communication skills;

·      5 years of experience demonstrating strong skills in customer service ;

·      Knowledge of the sports, cycling and retail business;


Additional skills desired include:

·      Relational skills as well as a demonstrated talent for customer service (customer focus);

·      A contagious positive attitude and a spirit of initiatives;

·      Keen understanding of the sales timeline analytics and the internal processes;

·      Able to work independently;

·      Strong organizational and follow-up skills;

·      Bilingual would be a strong asset (French / English);

·      High attention to detail and accuracy;

·      Ability to prioritize and complete tasks in a high paced, demanding environment;

·      Taking part and travelling to select corporate meetings including sales meetings, trade shows, and office visits.



Interested?  This is a 100% remote position so having a suitable work space is required.  Our ideal candidate will be based in Ontario.  Once you get to know us, you’ll agree, there is no better place to work!  If you are interested in this opportunity, please send your cv to Want to learn more about us?  Please visit us at


About HLC

HLC is committed to empowering independent bicycle dealers with a selection of today's best brands, products and services. Our growth and success are the direct result of our commitment to offer the best possible customer service to our dealers.