E-Bike Mechanic

We are Seattle’s first full-service subscription ebike service built to cater to individuals and families' unique transportation needs. We offer ebike subscriptions at an affordable price that include maintenance, repairs, insurance, and roadside assistance as well as the whole gamut of accessories for those looking to be car-free while cruising around Seattle. We couldn’t leave out that we’re the first group in the US to partner with Tern - one of the best e-cargo bike companies in the world!

Wombi believes that ebikes are not only fun, but they are also the future of affordable and sustainable travel. Since launching Summer 2023 in Los Angeles, we have quickly gained popularity for our commitment to innovation, eco-friendliness, and customer satisfaction. Our mission is to make Seattle one of the most bikeable cities in the US, so we’ve prioritized making biking accessible, convenient, and fun! Above all, we're committed to revolutionizing urban mobility by encouraging smarter, greener, and more enjoyable travel options for everyone.

The role

• Conduct thorough inspections and diagnostics of eBikes to identify mechanical issues and perform necessary repairs or adjustments.
• Perform routine maintenance tasks, including brake adjustments, tire replacements, and drivetrain lubrication, to ensure eBikes are in optimal working condition.
• Diagnose and repair electrical components such as motors, batteries, and controllers, ensuring proper functionality and safety.
• Install and configure accessories and upgrades on eBikes as per customer requests or company standards.
• Assist in maintaining accurate records of service and repair activities using digital systems and paperwork, including parts used and time spent on each repair.
• Communicate effectively with customers to explain repair recommendations, provide cost estimates, and address any questions or concerns.
• Collaborate with other Mechanics and Service Manager to troubleshoot complex issues and develop effective repair solutions.
• Keep abreast of industry trends, new technologies, and best practices in eBike maintenance and repair to continuously improve skills and knowledge.
• Ensure compliance with safety protocols and procedures while performing repair and maintenance tasks, including the use of personal protective equipment.
• Maintain a clean and organized work environment, including the workshop area and tools, to ensure efficiency and safety.
• Ensure all eBike repairs meet company standards for safety and functionality. Minimize return visits and warranty claims by addressing customer concerns effectively.
• Complete repairs and maintenance tasks within established timeframes to meet service goals and customer expectations.
• Maintain positive customer feedback and satisfaction scores through timely and effective communication and service delivery.
• Actively participate in training and development opportunities to enhance skills and knowledge in eBike maintenance and repair.
• Special projects as needed

Your background

• Minimum of 3 years of experience in bicycle mechanics or related field, with specific experience in eBike maintenance preferred.
• Technical certification or training in bicycle mechanics or related field is highly desirable.
• Proficiency in diagnosing and repairing mechanical and electrical issues on eBikes, including motors, batteries, and electronic components.
• Strong understanding of bicycle components, systems, and maintenance procedures.
• Familiarity with diagnostic tools and equipment used in eBike repair and maintenance.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills to interact with customers and team members.
• Strong work ethic and commitment to quality craftsmanship.
• Ability to work independently and collaboratively in a fast-paced environment.
• Adaptability and willingness to learn new technologies and repair techniques.

What we offer:

• Innovation at the Core: Join a team that thrives on innovation. We embrace creativity and encourage out-of-the-box thinking to revolutionize the way people experience urban transportation.
• Positive Impact: Be part of something meaningful. By joining Wombi, you contribute to a sustainable future, promoting eco-friendly commuting alternatives and reducing our carbon footprint.
• Growth Opportunities: Grow with us. As a fast-growing startup, we offer unparalleled opportunities for career development. Take on new challenges, learn, and advance your career in an environment that values your professional aspirations.
• Fun Zone! Work doesn't have to be dull. We believe in creating a fun and vibrant workplace where you can enjoy what you do and build meaningful connections with your colleagues.
• .. and of course Employer Sponsored (and contributed) Healthcare & generous Paid Time Off!