Customer Service & Marketing Coordinator
Posted by ROTOR America on 09/05/2024
Job Basics
Industry Sector: Bike
Job Categories: Account Executive/Rep, Customer Service, Ecommerce Management, Sales - Inside - Product & Reservations, Social Media - Digital Marketing
Company Type: HardGoods/Equipment
State: UT
City: Salt Lake City
Country: United States
Required Experience: 1 - 3 years
Job Type: Full Time
Salary: 38,000-42,000
Required to Relocate: Yes
Required to Travel:
Employee May Telecommute: No
Job Seeker Must Live Within: 25 miles
Job Description & Requirements
Customer Service / Marketing Coordinator
This position supports both bike shops & digital marketing efforts with a small team in Salt Lake City, UT. If you are competent on a Shopify platform &/or ERP softwares (like SAP,) and can answer questions on the fly for shop customers & end-users alike, this is the job for you!
Customer Service
- Provide general customer service support to consumers & retail partners, including: technical product information, order status detail, product availability, & general ROTOR information.
- Receive & distribute inbound customer contacts to appropriate office personnel.
- Enter, confirm & ship all orders with urgency, manage open sales orders to ensure timely delivery and communicate any delays or backorders to Sales Manager to determine best course of action.
Marketing
- Work with Director on building out news pages for internally managed eComm site.
- Update eComm site info in Shopify on an ongoing basis.
- Coordinate with designer on email concepts & visuals.
- Periodically attend industry events like Sea Otter or the MADE Hand Built Show.
Key Skills
- 1+ years working in the bike industry, preferably with a focus on customer service.
- Mechanical aptitude to discuss basic bottom bracket interfaces/power meter features, etc.
- Excellent phone & in-person presentation skills.
- Self-motivated and highly organized, with the ability to work without close supervision.
- Tech savvy with experience in Microsoft Office applications, bonus with Creative Suite & SAP.
- Flexibility to travel to events, as needed. Professional appearance.
- Patience with difficult people. Ability to collaborate and be a team player.
- Desire for the wearing of many hats; mental flexibility is in your nature.
- A love of riding all manner of bikes and talking bike-nerd with other bike nerds!
About ROTOR America
ROTOR Bike Components is a brand built on innovation. From our Q rings to the Gold Award-winning 2INpower, we strive to create the boldest advancements in the bicycling industry. With headquarters and production in Spain, ROTOR is committed to driving innovation for cyclists everywhere.