Front Desk Manager

Posted by Alaska Rock Gym on 09/10/2024

Job Basics

Industry Sector: Fitness, Outdoor

Job Categories: Customer Service, Events, Human Resources, Management, Management - Sales, Management - Team, Operations, Outdoor Education

Company Type: Events, Gym/Outfitter, Recreation, Retailer

State: AK

City: Anchorage

Country: United States

Required Experience: 1 - 3 years

Job Type: Full Time

Salary: $42,000 - $48,845

Required to Relocate: No

Required to Travel: No

Employee May Telecommute: No

Job Seeker Must Live Within: 25 miles

Job Description & Requirements

Front Desk Manager
Alaska Rock Gym, Anchorage

Role Description
The Front Desk Manager oversees the daily operations of the gym. This is both a Customer Service job as well as Sales. Finding balance is crucial to support the needs of the business in addition to maintaining ARG’s welcoming and community-focused atmosphere.

• Managing a team of 10-15 staff for the Front Desk will be the primary part of this job. The FDM will hire, train employees, manage the weekly and monthly Front Desk staffing schedule, monitor that daily tasks are being completed all while keeping risk management at the foresight of each project or process. Making sure the desk employees have all the resources they need whether it be tangible supplies, continuing education for their job, or protocols for new processes will be managed by the FDM with support from the Business Administrator.
• The Front Desk Manager will be the first point person for customer queries. They will manage membership changes and any conflict that may escalate beyond the Front Desk in a timely and professional manner. The role will enforce ARG policies and problem solve to find the best outcome for both the customer and the business.
• You will be viewed as the bridge for communication between the consumers and decisions made by the management team. Being proactive and approaching any situation with a problem-solving mentality will allow for success in this role.

As a representative of Alaska Rock Gym, all employees are expected to be knowledgeable about the gym and its offerings, and stoked about the outdoor industry. Our staff lead by example, are kind, welcoming, and eager to pursue growth opportunities. We are viewed as accountable, reliable and contribute to a supportive, team environment. 

Benefits include a free monthly gym membership, unlimited buddy passes, company profit sharing, paid climb time/pay period, simple IRA eligibility, and access to industry pro-deals for major outdoor brands (up to 60% off). The role also gets PTO, sick time and flex holidays.

Preferred skills and job expectations

• 2+ years of previous management experience
• 3+ years of consistent climbing experience (bouldering, outside, inside, sport, trad, etc.). The more diverse the climbing background, the better
• Excellent interpersonal skills
  • Conflict Management is something that you must be comfortable with
• Must be available to work weekends and evenings and be regularly present in the gym
• Ability to work well with a team and be able to welcome new ideas
• Must thrive in a high volume, fast paced environment
• Is highly organized and able to keep to a schedule and timeline
• Strong ability to learn new softwares and analyze data
• Previous Rock Gym Pro experience is preferred

This is a full time position offered at an hourly rate of $22-$25 commensurate with experience. Bi-annual reviews are conducted in March and September. Please email Gerald at gerald@alaskarockgym.com your resume, cover letter, and three references. Alaska Rock Gym is an equal opportunity employer.

About Alaska Rock Gym

We opened in Anchorage, AK on Fairbanks Street in 1995. Our small gym was your classic dirtbag hangout with sendy vibes and misfit attitudes. It was truly a place for our small Anchorage community to gather and find community.

The climbing industry has since exploded (Hello, Olympics!). To make climbing more accessible to everyone, Alaska Rock Gym expanded and built a bigger, more modern, brand new facility on 33rd street in 2016! We are (still) the only climbing gym in Anchorage.

ARG now offers 20,000 square feet of climbable terrain! With a mezzanine dedicated to bouldering and the lower level offering a variety of 40' climbing walls, we've got something for everyone.

Top Rope and Lead Climbing

• Auto Belays
• 12' x 16' Kilter Board
• Yoga Studio
• Fitness Facility
• 2 Annual Community Climbing Events
  • Pumpkin Pump Bouldering Competition
  • Frigid Flash Roped Competition
• Retail Shop